On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. Connecting your computer to your broadband. I just tried it with an old, Not sure if it was still broadcasting the SSID. We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y What is Smart Setup on the BT Hub? So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. Connect your devices The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. I have a new hub. After trying to set bridge mode and saving (the save appears to hang) I eventually. Users have found that a temporary fix appears to be forcing the Smart Hub 2 to operate on only one frequency. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. Using BT Business Hub or router. 30-09-2020 Been running flawlessly for 2weeks now since running the system in this set up. How do I use my Smart Hub as a modem only? Seeing a different colour light? Do I need a WiFi 6E router to use WiFi 6E products? Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. This is so you can learn about some of the most important features of your BT Broadband package. Thanks for the explanation. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. Was quite easy to get the money credited to my account after that : ). This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . Plug the microfilter into the socket. Although a free Sonos Boost sounds like a great thing. You can turn Smart Setup on or off in the Hub Manager. At least Ive got Sonos working now even though it is at the expense of 5ghz. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. Links to user manuals and other documents for BT Hubs for broadband. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. If there is a hint then a custom password has been setup. You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. Do I need a WiFi 6E router to use WiFi 6E products. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. 11:46 AM Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. Select Add Additional Network from the drop-down menu. The setting is on a page hidden on the home version. The setting is on a page hidden on the home version. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. Fix problems or report a fault with our troubleshooter. No idea how 2.4GHz can be too slow for any video streaming. Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. Navigating ones way through these conflicting accounts is not easy. Guide to the BT Business Smart Hub. Having a yolk sac that is too large or too small has been associated with pregnancy loss. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. The router is now displaying hidden ssid. "We're sorry for any inconvenience caused," added the spokesman. This brings up a hidden page. I saw the post about the public/private. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. Make sure you keep your hub on all the time. Your broadband can be activated any time up to midnight. 01-10-2020 Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. Clearly there is both and issue with BT and the Sonos app for iPhone on this. Connect the cable to the hub's power port, plug it into the wall and switch it on. Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. Can anyone confirm it works? 8) Wait for your devices to reconnect. Find out which main phone socket you have Find out about your Openreach modem Guide to the BT Business Smart Hub 2. If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again. . The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! If you want to exit, you'll need to do this on the login step of Smart Setup. it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. We hope you'll join the conversation by posting to an open topic or starting a new one. better. It should appear as soon as you connect to the Hub and open a browser. Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. Links to user manuals and other documents for BT Hubs for broadband. BT Smart Hub settings - make your router faster and less annoying. All rights reserved. Once you reach the login step, you can select "Start Browsing" in the top right hand corner and this will release you from Smart Setup on the device you're using. The BBC is not responsible for the content of external sites. Click a dropdown for your model of Hub. BT Smart Scan technology Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. Im glad you got a fix, but thats a completely different issue that results in the same symptom. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Download the My BT app to check your bill, test your speeds and activate your internet security products. Web admin interface of the BT Smart Hub 2 router. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. I too have just discovered this thread, having tried to sort things out for the last week. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). . Then you can use the Orbi router in Router mode.3. Therefore, we can consider this issue closed. My router is getting blocked despite following all the advice above and anything I could find online. My conclusion, which might well be wrong or oversimplified is that the Smarthub can be considered to be two separate devices, that is, a modem and a router, with a distinct internal WAN interface. Understand rental and other basic charges, Enter the admin password. This will take to a status screen. BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. You'll find it on the back of the Hub if you haven't updated it. No problem. Yes its not ideal. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. Smart Setup is BT's online set-up wizard. Everything now works, so again it confirm the issue is with BT. 01-10-2020 Plug the microfilter into the socket. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . Configure the modem for transparent bridge or modem only mode. Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. Remember your broadband can be activated any time up to midnight, so you may need to try again later. Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. Forgot to mention the third solution is hard wire a speaker to create the Network. 9:11 AM By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. My speed has dropped to 40Mbps on my wifi devices. The lights on your hub will change to green or flashing orange as it is setting up. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. To turn the lights off go to Home, Hub light control. Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. AP mode is preferred if you have a ISP modem/router that can't be bridged. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. I have disabled the bt fon and bt wifi to reduce my home network clutter. To make this change click on Advanced Settings, Wireless. It looks like the 'Bridging' button simply does not work. It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. Frame Size: 17 inch,19 inch or customer size. This will open the Wireless Settings page. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. No problem. ensure Sonos all working correctly via boost with 5ghz still turned off. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Were sorry for any inconvenience caused.. Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . If you turn it off, we might think there is something wrong with the line. Great. Ive got a man from BT ringing me during the week so I will report back what happens. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. I worry that they will up the minimum in the future too so every subscriber is gladly welcome. Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. How long will it take to get BT Broadband once I've ordered? User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. BT will be rolling out an update to all devices later this month. However, I agree with some of the comments. Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? Check the box next to Auto Firewall Open. Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. This is found on the back of the router and on the removable card. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. You can't exit the first few steps. Slide the two parts of the hubs plug together until they click into place. Simply connect a 3rd party router to any LAN port on the hub. This complaint isnt resolved for me. I may try the hardwired solution if things do not move fast. Smart hub 2 Hidden SSID I have a new hub. Ill ask my man at BT. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. It works on my Business Hub 6, in fact it's not even hidden. Just plug 3rd party router into the wall mounted Openreach fibre modem. 10:43 AM. On your device search for your network and enter your password exactly as shown. To turn this feature off go to Home, Smart Setup in the web management page, toggle the switch off and click Save. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. 01-10-2020 30-09-2020 Click a dropdown for your model of Hub. Will give this suggestion a try. 11-05-2020 Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. I have got fed up trying to clear the problem using the instructions given by the app as has my wife! Check that you're connected to your Hub's network. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. At the bottom is a setting for Bridging. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons: Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. Enter the admin password. Does anyone know if a Sonos Boost would resolve the issue? Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Accessing the Hub Manager using a Hub 3 or Hub 5. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. I would still prefer to just hook my superior router . ), on I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. 8:37 AM. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Scan the QR code to enter your hubs details automatically. It only fires up when you open a browser. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. 9:48 PM. 10:38 AM 01-10-2020 Change the /internet part of the address to /routing. Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. This wasnt an option for me however as my router isnt near any of the speakers. - edited Announcements, Guides & Community Updates. Check that you're connected to your Hub's network. So first step is to go to a PC or a mobile device that has a web browser that's usable. Using the BT Hub Manager 30-09-2020 If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. It can also be used as a VOIP phone through BT Broadband Talk. - edited This brings up a hidden page. It can. Enter your username or e-mail address. 00 dengfu e10 carbon fibre frame for bafang m600 m500 m510 motors add to cart $59. Therefore, we can consider this issue closed. A spokesman for BT told the BBC only a "very small" number of users have been affected. The BT Home Hub 2.0 was a combined wireless router and phone. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. >. The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. I shouldnt have to have 5Ghz permanently switched off. Changing Wireless Modeto 2 didn't fix the problem. Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. Check which BT Hub you've got >, It only fires up when you open a browser. Look for the tab on the back of your hub. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. Then, for your static IP block, enter your router's address and subnet mask. You'll find all your features and services in the "My Extras" section. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. I have now switched the 5GHz option off,which immediately sorted the problem. Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps.

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