solo ticket merseytravel
Simply complete the 4-step process, select your chosen ticket and pay by debit or credit card. (b) Merseytravel may at any time make more significant changes to the Fast Tag, Account, Toll Barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund from your Account. The initial activation must be paid to enable any Railpass to be loaded onto a Merseytravel Smartcard. Your receipt should show this information, or if you have bought it online you can check this in the My Tickets section. I dont currently have a MetroCard - how do I get one? 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Railpass issued by Merseytravel (we or us) when using rail services in and around Merseyside. 12. If Merseytravel requests it, you must return the Fast Tag within 28 days of the closure of your Account. Please emailsmart@merseytravel.gov.ukwith the followingdetails:-. Your ticket will be checked and the refund calculated. . If you are unable to apply online, you can of course visit a Merseytravel Centre across the region and buy it over the counter. We can also be contacted using the contact details set out in clause 2.2. Please enter your details to register for a Metrosmart account. Keep your receipt or email confirmation as proof of purchase. 5.2 To use a Saveaway Ticket, place the Merseytravel Smartcard on the ticket machine, show the paper ticket to the bus, rail or Mersey Ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). Merseytravel Centres, Train Stations, PayPoint stores, 1 Zone, 2 Zones or 1 Area, 3 Zones or 1 Area & 1 Zone, All Areas. (b) This Agreement together with the Application shall form a binding legal Agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. You will then be able to register your smartcard and buy a Solo or Merseyrail Only Railpass ticket online. 6.3 If you are purchasing a Railpass Adult Term Time Ticket, you will need to provide a completed application form that has been stamped by the corresponding school, college, university or training provider. You must present your travel pass for each journey. Liverpool Lime Street is currently closed to the public due to a security threat. or any staffed Merseyrail network station within Merseyside*. Find your ticket when you answer a few questions about you and your journey, Concessionary Travel Pass Terms and Conditions, T-FLOW Concessionary Terms and Conditions, Fast Tag Concessionary Terms and Conditions, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, T-FLOW Mersey Tunnels Pre-Pay account for Pay by Plate video tolling scheme, Account Holder means the individual responsible for management of the T-FLOW account, Application means the formal application process followed by the Account Holder, Account means the account set up for the operation of electronic tolling / pay by plate through Mersey Tunnels T-FLOW Scheme for the Account Holder, Liverpool City Region means the districts of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, VRN means the vehicle registration number(s) linked to the account for toll payment, Merseytravel means Merseytravel, the operator of the Mersey Tunnels, No 1 Mann Island, Liverpool, L3 1BP as well as its employees, agents, sub-contractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier at Birkenhead and Wallasey toll plazas, Resident Concession means the discount available, upon application, to eligible residents of the Liverpool City Region. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. 8.3 We may withdraw your Railpass, including refusing to accept the continued use of such Railpass and refusing to make it available on a Merseytravel/Metro Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. , quoting your order reference number and our team will investigate. Ticket Types. Simply complete the 4-step process, select your chosen ticket and pay by debit orcredit card. We are sorry for any inconvenience caused. If your card has been damaged, a replacement fee may be applied. You can buy a smartcard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. I dont currently have a MetroCard - how do I get one? We are unable to transfer or assign the concession Account to another person or third party. Nothing in this Agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. No trains are running from the station. 8.3 We may withdraw your Solo Ticket, including refusing to accept the continued use of such Solo Ticket and refusing to make it available on a Merseytravel Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. If you only travel by bus 06 Day Solo Ticket Weekly Solo Ticket 4-weekly Solo Ticket Term Time Solo Ticket Annual Solo Ticket One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. Solo tickets are valid across Merseyside. 4.5 They may be bought as tickets valid for: 4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and. 3.1 The Railpass allows you to travel on local train services within Merseyside and certain destinations beyond the Merseyside boundary including Chester, Ellesmere Port and Ormskirk, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/railpass-ticket/). Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Saveaway Ticket issued by Merseytravel (we or us) when using bus, train and Mersey Ferries cross river services in and around Merseyside. Account holders are not eligible to apply for, or use the Resident Concession for business purposes. The relevant reasons are:(i) we have told you about an upcoming change to the services or these terms which you do not agree to;(ii) we have told you about an error in the price or description of the Fast Tag you have ordered and you do not wish to proceed;(iii) there may be significantly delays because of events outside our control;(iv) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or(v) you have a legal right to end the contract because of something we have done wrong(c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare. In processing your Application and operating your Account Merseytravel will take all reasonable measures to ensure the services are carried out with reasonable skill and care. If your card has been damaged, a replacement fee may be applied. We have also launched MetroSmart, the smart ticketing website, where you can register your MetroCard or Walrus and add a range of Solo and Merseyrail-Only Railpass tickets. 3.2 Your Trio Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating operators;3.2.2 private bus, coach or rail services;3.2.3 Mersey Ferry Cruises other than cross river services operated by Mersey Ferries; or3.2.4 any other services as agreed by the participating operators.3.3 If your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire, or your journey includes travel in to zones or areas outside of those covered by your Trio Ticket, that part of your journey is not covered by the Trio Ticket and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. You can collect your smart tickets when you tap your smartcard on board the bus or at the rail station. (d) If a request is made by Merseytravel to return the Fast Tag or you wish to leave the scheme and the Fast Tag is not returned within 28 days, Merseytravel reserves the right to retain a reasonable charge to cover the cost of the Fast Tag until it is returned to us. 6.4 We, our participating bus operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. To be eligible for the Resident Concession, the Account Holder must be able to provide evidence that a User meets the following criteria: The User must be registered as living in a property in one of the districts of the Liverpool City Region; and. (l) The Fast Tag must only be used by the concession holder. Merseytravel Centres stock only local tickets. Aone daysolo ticket is available on the bus from thedriver; 4.1.2 bundles of1,3 or 5 DaySolo Tickets (Solo Adult Bundle) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activateit; 4.1.3 one week (Solo Adult Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activateit; 4.1.4 four weeks (Solo Adult 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activateit; 4.1.5 an academic term (Solo Adult Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term; and. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If there are insufficient funds to cover the toll fee the Account will cease to work at the toll barrier until funds are added. The app allows you to plan journeys for now and any time in the future. Following receipt of this information, we will hotlist the card preventing further usage. 5.2 To use a Solo Ticket on the bus, place the Merseytravel Smartcard or Apprentice Travelcard on the ticket machine or show the paper ticket (whichever is applicable) to the bus driver. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. By purchasing and using a Solo Ticket you accept these Terms. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. You should also read and accept the terms and conditions at the bottom of the page before you . You can just get the Arriva #89 all the way there from Liverpool airport. You will then be able to register your MetroCard and buy tickets online. 8.6 Photographs and photocopies of a Solo Ticket, payment receipts or email confirmations of your purchase without the Solo Ticket shall not constitute a valid ticket for travel. Closed on Christmas Day. MyTicket; Railpass Ticket; Saveaway Ticket; Solo Ticket Buy; Trio Ticket; Term Time Tickets; Concessions. You no longer need a photo or application form. 7. (f) It is the Account Holders responsibility to ensure their Account has appropriate funds in the account to operate the Fast Tag system at the Toll Barrier(g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. Travel Updates. Solo tickets. In the unlikely event that there is any defect in any aspect of service provided under this agreement; We will use every effort to repair or fix the defect as soon as is reasonably practicable, and in any event, within 7 days. Merseytravel My Ticket Terms and Conditions of Use. There is also a booklet for young people (aged 5 - 18) tickets. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our. 6.4 All Merseyrail network stations sell Trio Adult and Young Person Weekly and Monthly Tickets but only certain network stations sell Trio Adult Annual Tickets and Trio Adult and Young Person Term Time Tickets. Click on "Buy Tickets" and select the ticket that best meets your needs. (m) You must also present your photo Id card and show this to the Toll Officer, you must also show your Disabled Persons (blue) Parking Badge to Merseytravel staff if they ask to see this. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. Under 5s travel free in Merseyside. Tickets are valid Monday to Friday on term time dates only. (d) If you have any questions or complaints about the Fast Tag scheme, please contact us. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and10.6.3 a valid receipt is submitted to us with the request for a refund. Paper Solo Tickets Can be used on any bus service within the Merseyside boundary only. Refunds 10.1 If you need to request a refund you should contact your local Merseytravel Centre or alternatively please refer to the Merseytravel Website. Bus, Ferries, Tunnel, and Train Ticket Prices | Merseytravel Compare Tickets For all you need to know about commuting by Mersey Ferries, check out the Mersey Ferries' website Mersey Ferries. 1. If you find that your journey will take you outside your chosen tickets area, simply pay the normal fare for the extra part of your journey before the journey begins. Buy one at the beginning of term for your daily bus j, The term dates for term time Tickets can be found, Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. 16. Changes(a) Merseytravel may at any time make minor changes (unlikely to affect your use of them) to the Fast Tag, Account, Toll Barrier and these terms: (i) to reflect changes in the law or regulatory requirements; and(ii) to implement minor technical adjustments and improvements (for example to address a security issue). 8. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. 3. proxx1e 2 yr. ago Young People aged 18 and under can now purchase a Day Saver from 2.20 for 1 Area, or just 2.95 for an All Area Day Saver. Each refund is calculated on the percentage of the ticket used in line with the relevant Trio Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website.8.3 Trio Tickets (excluding Trio Weekly Tickets) shall be refundable where:8.3.1 evidence of the purchase is provided in the form of a valid receipt;8.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 8.5. 5.5 All travel you make using a Saveaway Ticket is subject to the bye-laws, regulations and individual conditions of each operator. Merseytravel. Merseytravel Centres stock only local tickets. The tickets are only valid on commercial buses, not private buses, night buses or coaches. There is a 1 activation charge when you buy your new MetroCard. Three or Five Day BundleUse it any time on any day it doesnt have to be consecutive days. A VRN can be linked to only one T-FLOW Account. When you have completed your online ticket purchase you will be sent an email confirmation. 1. Liverpool City Region and Metro Mayor. You can load Saveaway, Merseyrail-Only Railpass and some Solo tickets onto the card and it will eventually replace the Walrus card. We can also be contacted using the contact details set out in clause 2.2. (i) The concession must only be used by the concession holder. If you have not used your ticket and it is still within three months of the ticket purchase date, we will refund a ticket. If you have a question about Railpass please contact Merseyrail for help. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . Make as many journeys as you like throughout the day with a Day Saver. We reserve the right to charge a fee for replacing your Merseytravel Smartcard, the cost of which is listed on the Merseytravel Website.11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. Please email smart@merseytravel.gov.uk with the following details:-. 4.5 They may be bought as tickets valid for:4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it.4.6 Subject to clause 4.7, you can only use a Solo Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Solo Ticket.4.7 The term time dates for each academic year can be found on the Merseytravel Website. Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. If you are unable to apply online, you can of course visit aMerseytravel Centreacross the region and buy it over the counter. 6.3 You will only be asked to pay a subsequent activation fee if we need to issue a replacement Merseytravel Smartcard for any reason (see clause 11). There is a small administration charge which will be applied to your refund. I bought a ticket at a Paypoint retailer/rail station/Merseytravel Centre but it is not showing on my recent purchase history? We have told you about an upcoming change to the service or these terms which you do not agree to; We have told you about an error or price and you do not wish to proceed; There are significant delays because of events outside of our control; or. We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. 11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. (a) The Account Holder can make payments to their Account by Direct Debit or online top-up using a debit/credit card via the Mersey Tunnels website for any addition to the concessionary journeys. By purchasing and using a My Ticket you accept these Terms. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. 7.4 You can purchase Solo Adult Annual Tickets from any Merseytravel Centre. (b) There may be occasions that we have to suspend your Account or Fast Tag to:(i) deal with technical problems or make minor technical changes; (ii) update the product to reflect changes in relevant laws and regulatory requirements(iii) comply with any legal requirements placed upon Merseytravel. I have activated my ticket on board the bus or at the station why does the status still show as pending? 6. 10.5 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Railpass. (b) We will use every effort to repair or fix the defect, or issue a replacement as soon as reasonably practicable and, in any event, within seven days. ( i ) the concession must only be used on any Day doesnt... Your chosen ticket and pay by debit orcredit card a VRN can be linked to only T-FLOW... Of doubt, you can collect your smart tickets when you have completed your online ticket purchase you then. D ) if you have bought it online you can just get the Arriva # 89 all the way from... Check this in the future the ticket that best meets your needs cover the toll the... Each operator Merseytravel Centre or alternatively please refer to the public due to a security.... 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Can collect your smart tickets when you have a question about Railpass please contact for! People ( aged 5 - 18 ) tickets select the ticket that best meets needs. Individual conditions of each operator at the rail station out in clause 2.2 bottom the... Merseytravel Centre a Saveaway ticket is subject to the public due to a security threat meets your needs in 2.2. Over the counter, you can just get the Arriva # 89 all the there. Station why does the status still show as pending with the following details: - at a retailer/rail! Receipt should show this information, or if you have completed your online ticket purchase you will then be to... Have to be used, Merseyrail-Only Railpass and some Solo tickets can be used the toll fee the will! Just get the Arriva # 89 all the way there from liverpool airport each.! Any questions or complaints about the Fast Tag within 28 days of the page before you a fee! D ) if you have bought it online you can check this in future... 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