I have the same question, Rosie. It was a large investment and we felt it would last longer then a laminate countertop. Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in customer service and honest dealings. Now I have been informed that my counter is on backorder even thou I asked every one of them from the manufacturer on down if my selection was available and they all said yes. Silestone costs are in line with other high-end countertop materials like exotic granite, marble, concrete, and slate. Your email address will not be published. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. Matte finished stone by their nature grab and hold onto oil and dirt in a much superior fashion that honed or polished stone. Granite on the other hand must be sealed annually to be protected. When . Whatever choice you make, you can expect to see it and use it every day for a decade or more. Use a heat-resistant mat to protect the Silestone countertop from damage from the hot tools. You can always contact silestone and ask, they are the ones that will address warranty issues in the future. I see why the "25 year" warranty is not given until after you have already paid and install completed. I just saw a sample kitchen using the suede finish in Lagoon. Hello. Choosing the best countertop option for your bathroom or kitchen is tough, particularly with kitchens. I would request that this individual indicate where he is located in the country and I will attempt to resolve any difficulties he may have had. 1). It may not be able to fit every budget but there are more affordable options than many people realize. Only, 3 years old and i have reached out to Cosentino(parent to Silestone product) twice for chips and cracks. The complaint has been investigated and resolved to the customers satisfaction. It is my belief that this individual may have had difficulties with a third party company, however it was not with Silestone of Atlanta nor any companies associated with Silestone of Atlanta. A drop test- to examine the effects of a heavy impact 2. Silestone surfaces come with a warranty depending on the manufacturer. email me if interested please if interested. I guess they should know ? Silestone may not be as well-known as granite or marble, but its can offer a variety of unique advantages. I am putting these pictures on social media, and, because it's in my newly built house - EVERY single contractor from the plumber to the building contractor and even our painter is aware of Stilestones decision and agree that these tops are hideous! I really don't blame Mr. Oehmsen--he is just doing his job. In order for the warranty to be valid, the damage cannot be caused by you, such as dropping a heavy object on the countertop, using a knife without a cutting board, placing hot pots or pans on the countertop, or using abrasive cleaning agents on the countertop surface. It is easy to clean and has high scratch, stain, and heat resistance. What To Know Before Adding On To A House. I would like a bonded CSI company. Ready to join the 100,000+ homeowners matched with pros? I should have gone to Home Depot to purchase the Silestone..they told me that this kind of problem has happenedand typically they don't use CSIs for the installs; they use trusted bonded installers in the area. We asked the technician how they were planning to fix the problem, and he said that it would be possible to cover it with some material and file it.in about a week, we received a letter with warranty information saying that they did not cover cracks and they had denied our claim. Or give my money back. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. The suede doesn't show fingerprints at all. I'm sorry that Stone Systems was defrauded but frankly their lack of oversight led to this problem and of course, just like the bailouts, the customer has to foot the bill. I called the third co. and they came out to take measurements and scheduled another co. to come out and make a template. Theyre one of the cornerstones of your kitchens appearance, so theyll have a powerful impact on style and your homes value. Using cutting boards and trivets to protect the countertop when preparing meals or cooking. The problem is that the standard edge that came with the countertops is abrasive enough that it is actually putting holes in all of my wife's tops. I would not purchase again. We chose SILESTONE "TAO" countertops. (adsbygoogle = window.adsbygoogle || []).push({}); With the technique of wall cladding, which is creating a decorative visual interest in a wall, the kitchen backsplash can be made from Silestone. Je peux rejeter les cookies non essentiels en cliquant sur Grer mes prfrences . With all the talk of defrauding the American people by banks and customer rights, at the very least I hope they come down hard on these third party relationships that are established. Many people underestimate the amount of time, energy, and cost associated with sealing granite annually and through time skip the step. With Silestone, you can eliminate that annual job. No problem, just let me know when and I would be there. Time and time again, homeowners go through the same disappointment. That high price extends to Silestone. Silestone countertops work best in contemporary kitchens or open floor plan homes. Take care and good luck Mr. Oehmsen. Silestone is easy to maintain. The Silestone certified installer did an outstanding job. Granite is generally more resilient to cracks and chips than quartz, but quartz is still stronger. As a result, Silestone comes in many colors, patterns, and arrangements. My situation has been going on for well over a year. I purchased a silestone countertop several years ago from Home Depot and have been trying to get my problem fixed on and off since then. Visit the section.. What is Silestone How do I know if my Silestone is original? I agree that you were understanding but your hands are tied with your legal counsel. He delayed for months (email traffic if anyone is interested) in delivering the Silestone change I ordered. Silestone is one of the hardest natural minerals, which makes it resistant to scratching, staining and impact. Tom, I received this complaint a few minutes ago, and I apologize for this individual's problems in obtaining a counter top. Silestone is a manufactured material made from natural quartz crystals that is used to make countertops, sinks, floors, shower trays, and wall cladding for bathroom and kitchen remodeling. You're asking for trouble. This characteristic prevents water and liquids from absorbing and leaving a stain. To repair it or replace it. I've had my matte finish countertops for over 6 months now and I love them. A natural stone countertop alone may not emit dangerous levels of radon but if you have unknown radon coming from other sources, your countertop adds to the problem. The two problems we face as a company is we have no record of Mr. Evatt receiving any material from our facility. If you allow food and other materials to sit on the countertops for a long time, they are bound to develop stains. I paid him another $800 (1/2) and after a couple months of emails with various excuses..there are some real good ones, I called Silestone in TX and guess what--his web link was removed. Silestone countertops are known for their attractive attributes: high performance with bacterial protection, a wide range of colors, textures, and finishes to choose from, modern contemporary look, and easy integration with different architectural designs. I paid a 50% deposit and after the template was made they said they would contact me the next day to confirm when they would have it ready. New, modern, and contemporary are the best types of kitchens to use Silestone. We live in Las Vegas and our new kitchen was Ikea so we actually did all the work ourselves including all the electrical, plumbing, drywall and cabinetry. It is at my main counter space.I bought Silestone brand because every store told me that this is the best and most durable etc. I have never done anything to crack it. In truth, natural stone introduces risk into your home: radon. Im installing suede for the first time for a client and would love to get feedback. Installed kitchen counter top suede finish quartz. The available finishes to complement the quartz countertop colors are polished texture, suede texture, or volcano texture. Our territory does not extend out as far as your location, since we are located in Atlanta, however if you wish I can refer you to bonified financially sound Certified Silestone company that is located near you. A quick search of threads will lead you to lots of unsatisfied customers. We have had granite for 30 years - no cracks, no chips no stains. Much is said about the type of home Silestone is best for. Like all of the features and benefits discussed in relation to kitchens, bathrooms can use Silestone in countertops, floors, sinks, walls, and floors. I purchased my countertops last year in march it has been just over a year and my countertop cracked. The edges of the Silestone surface is also customizable. First I will state that is certainly not the way that we do business, and have never received a verbal or written concern to our company based in Atlanta, Georgia. Anyone interested? Sangeetha Panugonda how is your Suede finish held up? She's loved it for years and it looked great. Thanks :). If Silestone had any real care for their customers, they would sue Mr. Smith directly which they probably will do..don't know. The crystals from the quartz are shinier than the natural counterparts and look great in sunny or high light areas in the kitchen. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. This isnt to say that every Silestone countertop will have clear seams. First chip came after a week but it was at a place where it is not visible every day, so I didnt care much. We took away his CSI (Certified Silestone Installer ) number. I remodeled my kitchen and installed Silestone ET. 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