Moreover, transactions as well as handling order cancellations, product returns, or exchanges. Background DetailsThe Retirement team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment. Caso continue recebendo esta mensagem, Transamerica has been helping people feel better about the future for more than 100 years. 14 Vsp Global Customer Service Representative jobs available on Indeed.com. Starting rates increase with years of experience. This Customer Service Representative job description template is optimized for posting to online job boards or careers pages. The team works as a global professional remote team. Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Actual pay will be determined based on experience and other job-related factors permitted by law. Ideal candidates have a passion for customer satisfaction, an affinity for detail, a record of independent action and excellent judgment, and an understanding of the importance and impact of working in a highly regulated environment. Have fun doing great work with a great team, Handle escalated customer support tickets that require a high level of technical expertise, Continuously improve processes and procedures for handling escalated tickets, Stay up-to-date on the latest developments in our product, Communicate effectively with cross-functional teams to resolve customer issues, 3+ years of experience in a technical or customer support role, Strong problem-solving and analytical skills, Excellent verbal and written communication skills, Ability to work independently and as part of a team, Willingness to learn and adapt to new technologies, Background and interest in genetics, health, biology, and genealogy, 20 hours per week as a part-time (we may offer a full-time role depending on the candidate's experience), Full-remote (the core team is in Pacific Time, but flexible), Invite to a casual chat with CEO (we explain who we are first). Customer feedback is priceless, and these CSRs can gather that for you. All offers of employment are contingent upon an individuals ability to secure and maintain the legal right to work at the company. . Online/Remote - Candidates ideally in. An agent will be notified whenever theres another agent viewing or typing a reply on the same ticket. Responds to both internal and external customer inquiries through a variety of mediums such as: e-mails, chat, telephone, etc. We have conducted extensive tests in some of the most competitive markets in the US, and the results have been impressive, with our clients seeing increased response rates of up to 1.5%, and higher conversion rates on deals. Customer Service Representatives 43-4051.00 Bright Outlook Updated 2022 Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. Why do you want to work in customer service? A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. They should be able to document this knowledge in the form of help content or solution articles so that the same problems dont occur in the future. 2023 Freshworks Inc. All Rights Reserved. They generate more downstream impacts such as bigger returns on investment, more reselling, better retention, and higher order values. para informarnos de que tienes problemas. Resolving customer conflict or complaints in an amicable manner. If a particular ticket is out of their scope, they must follow standard procedures to escalate it to the right team. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center. Open and maintain customer accounts by recording account information, Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, Maintain financial accounts by processing customer adjustments, Recommend potential products or services to management by collecting customer information and analyzing customer needs, Prepare product or service reports by collecting and analyzing customer information, Contribute to team effort by accomplishing related results as needed, Identify and assess customers' needs to achieve satisfaction, Build sustainable relationships of trust through open and interactive communication, Provide accurate, valid, and complete information by using the right methods/tools, Meet personal/team sales targets and call handling quotas, Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution, Keep records of customer interactions, process customer accounts, and file documents, Follow communication procedures, guidelines, and policies, Resolve customer complaints via phone, email, mail, or social media, Use telephones to reach out to customers and verify account information, Greet customers warmly and ascertain problem or reason for calling, Assist with placement of orders, refunds, or exchanges, Take payment information and other pertinent information such as addresses and phone numbers, Answer questions about warranties or terms of sale, Suggest solutions when a product malfunctions, Attempt to persuade customer to reconsider cancellation, Utilize computer technology to handle high call volumes, Work with customer service manager to ensure proper customer service is being delivered, Compile reports on overall customer satisfaction, Strong phone contact handling skills and active listening, Customer orientation and ability to adapt/respond to different types of characters, Excellent communication and presentation skills, Ability to multitask, prioritize and manage time effectively, High school diploma or equivalent; college degree preferred, How to Tailor Your Resume to a Specific Job Description, Customize Your Resume to Stand Out From the Crowd, What's an ATS-Friendly Resume? We work with a wide range of industrial companies ranging from commercial transportation to oil and gas companies, to large-scale food producers; as such, candidates will need to demonstrate a strong ability to communicate account statuses and manage requests in order to best serve the needs of this diverse customer base. CSMs can move up the ladder to become directors or VPs of customer service, strategizing and aligning internal teams to deliver excellent customer service. Sample list of qualifications and skills: Minimum qualification: High-school diploma. Agents assigned a shift that ends at or after 8pm, will receive a shift differential of $2/hr. Working at Samsara means youll help define the future of physical operations and be on a team thats shaping an exciting array of product solutions, including video-based safety, vehicle telematics, apps and driver workflows, equipment monitoring, and site visibility. These workflows can be executed instantly. Our software combines lab resource management and eCommerce, producing unique value in this large market, returning time to researchers who can focus on their next discoveries. You will be working primarily with the Customer Success team to respond to customer support inquiries, requests, and phone calls. Assists internal and external customers with troubleshooting, recommending possible solutions, or determining when to escalate a problem to management or referring to a technical expert within the area. First, answer the below questions in the link. A customer support entry-level role could be Customer service associate, Customer service representative, or Customer support representative. Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. VSP Vision Care - Customer Care Representative job in Columbus, OH. As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Hire better with the best hiring how-to articles in the industry. High school diploma or equivalent required. Preparing weekly and monthly reports. Process orders and give refunds if needed. An entry-level Customer Service Representative (CSR) with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $14.01 based on. Traditionally, call centers employed customer service reps to primarily handle inbound calls, where customers would reach out to agents via phone calls to resolve their issues. Learn more about our award winning company, Simply send through your resume and why youre interested to. We also found that envelopes with intentional design peak the interest of recipients, and handwritten envelope address labels make them feel even more valued. We have a drug free work environment and we perform pre-employment substance abuse testing. Provides product and service information, and identifies opportunities to improve our member and provider experiences. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. The solution to every customer problem provides a valuable learning experience to service reps. We change the game by prioritizing fun in our workplace. Service reps have to be quick on their feet, excel in having good conversations with customers, exhibit mastery in the product/service, and have a positive outlook that isnt put down by a bad customer interaction. Your agents can insert canned responses in one click, without spending time typing manual replies. If youre curious, organized, and like solving technical problems while helping people, we want to talk to you! Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Investigate and resolve unusual situations or concerns. New Customer Service Representative @ Vsp jobs added daily. NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Citywide Banks is a growing dynamic organization with many locations offering uniquely different banking and financial solutions for businesses and personal clients. Europe & Rest of World: +44 203 826 8149 Applicable salary ranges may differ across markets. Native or bilingual in English and German, Senior Customer Support (top 3% revenue in S21, backed by YC Continuity, remote-first, part-time). Customer Service Representative @ Vsp Jobs in United States, Be an early applicant We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. As a regular part of doing business,VSPVision (VSP)collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. Able to proactively engage and collaborate with varies Internal/ External departments. As a result, your customer base will become increasingly more frustrated with the slow response times, which can consequently hamper your companys progress. We are looking for a customer-oriented service representative. We are a high performing team that takes great pride in our work. Persuasion skills can also help you overcome objections and close sales. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. In an industry that hasnt budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. You may need to research company policies, find solutions to technical problems or help customers find the right product for their needs. Europe & Rest of World: +44 203 826 8149. Remain current on all changes to policy, procedure, and product information to accurately and consistently respond to inquiries, Maintain and organize correspondence to ensure consistent, accurate, and professional responses. Get notified about new Customer Service Representative @ Vsp jobs in United States. Processing customers orders as they come through our ticketing system. That's where you come in. You will interact with our customers however is most convenient for them, including phone, email, and chat. You may also be offered incentive compensation, and benefits. Ability to quickly learn complex systems and product knowledge. Title: Remote Customer Service Representative, Retirement (BILINGUAL OPPORTUNITIES AVAILABLE), Alternate Locations: US All Regions;Boise, ID (Idaho); Clearwater, FL (Florida); Columbia, SC (South Carolina); El Paso, TX (Texas); Jacksonville, FL (Florida); Provo-Orem, UT (Utah); San Antonio, TX (Texas); San Antonio, TX (Texas); St. Petersburg, FL (Florida); Tampa, FL (Florida); Tucson, AZ (Arizona); Work from Home. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience. Demonstrated knowledge of current technologies such as used: tablets, computers, smart phones, etc. Customer success teams should target their efforts on the account level, taking an almost account-based marketing approach to customer success. Apply for Customer Support 1 at Vsp Global Careers today! Remote Customer Service Representative Salary & Outlook. This will help you develop the skills you need to succeed in this role. Cardinal Health is an Equal Opportunity/Affirmative Action employer. Kemper is proud to be an equal opportunity employer. Leads or participates in activities as requested that help improve Care Center performance, excellence and culture. With more than 20,000 customers and several major partnerships including Intuit and Square, we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Vision on our systems and networks, the following internet and equipment (provided by VSP Vision) are required: Compensation range for the role is listed below. Solid relationship management skills customers, management, peers and colleagues. You are someone who is motivated by helping other people solve problems. Remote/Work from Home position. REPRESENTATIVE, CUSTOMER EXPERIENCE REMOTE. Contingent on the VSP Vision Line of Business (LOB), requires in-depth knowledge in the following areas: Typically has the following skills or abilities: If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit check. Understand and comply with all relevant laws and regulations related to the background screening industry and AppFolios screening business, Prioritize cases as necessary; effectively manage a full caseload and queue, Meet all timelines and compliance requirements, Develop and build relationships with partners and internal teams to ensure smooth dispute processes, Liaise closely with team members (both direct and broader) to build strong internal relationships and broaden the knowledge base, Ensure the confidentiality and privacy of personally identifiable information, Assist in the development of policies and procedures, Gain detailed knowledge of AppFolios screening product and a basic understanding of the broader product, Exemplify and represent AppFolios values and initiatives, Lean into challenges; act as a positive and constructive influencer and team member, Exceptional customer service and ability to handle difficult conversations, both internally and externally, in a graceful, courteous, and constructive manner, Ability to work in a highly regulated environment and maintain compliance, Excellent written and verbal communication skills; a meticulous eye for detail and proofreading, Ability to work with flexibility and agility in a fast-paced environment while keeping a positive and curious attitude, Proven ability to handle multiple concurrent projects and complete tasks on time with precision, using independent judgment to accomplish goals, Ability to follow through on tasks until completed, 1+ years related professional experience (e.g., consumer-facing experience), 1+ years of SalesForce-related experience, 1+ years of phone answering software experience (Example; Contivio, Dial Pad, or Momentum), Ability to complete the FCRA Basic Certificate Program, The base hourly wage that we reasonably expect to pay for this role is: $21.00-$26.00. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Genomelink is a DNA App Store. Remote customer service representatives' salaries vary depending on their level of education, years of experience, and the company they work for. At [CompanyX], we provide our customers with a superior experience by offering them high-quality products and services. From bootstrapped beginnings, ClickTime has now tracked over $140 billion worth of employee time, helping its customers understand and improve their workforce efficiency, profitability, and resource planning. Ci Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. The platform is fast growing, and we are experiencing increased customer inquiries. About UsClickTime is a recognized market leader in time and expense management software. Accurately processes orders, forms, applications, and requests submitted within SLA timeframe. Training Schedule: Monday Friday 8:30am 5:15pm EST for the first 8 weeks (no time off during training). If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. This information reflects the anticipated base salary range for this position based on current national data. By creating a world-class customer experience, building great relationships, and possessing a huge depth of knowledge about our products, the ClickTime support team plays a crucial role in helping us achieve that mission. The primary job of a customer service representativealso referred to as a customer service agentis to address customer issues and resolve them in a timely and efficient manner. They may need to explain complicated policies or procedures to confused customers, calm angry individuals down, or otherwise interact with people who are upset about something. (1 hour max)The eCom / Call. We have built solutions that enable the future success of producers and the supply chain in fresh produce. Subscribe today to get job tips and career advice that will come in handy. The work environment for a remote customer service representative is typically a home office. The range of annual base salary for full-time employees for this position is below. Able to project a professional appearance. This is a remote position, so the ideal candidate must be self-motivated and able to work independently. This is enabled by a team of dynamic, innovative employees who act like owners and are continually driven byintellectual curiosity,analytical superiority, andbeing world-class operators. 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