My Cameo is cutting too high on the mat by about 6 inches. Tip in tact. When I try to recover my library, it says I need to open my studio software (it already is open). Thanks for this been ages try to fix. Random times, not all the time either. Original Starting Image I found this forum because my Cameo cuts great on the left side but sometimes only scores things I have placed on the right half of the page. I have watched so many videos my head hurts! I went to place an image onto my document, but for some reason, Photoshop did not allow me to move or resize the image to my liking. I got the idea after watching a TV story thread involving malicious computer code that only activated when the computer was turned on the second time. If it can do that with no problem, then lets go to troubleshooting step #2, Put your expensive vinyl aside and try to cut the image that is giving you trouble on a piece of cardstock. Luckily I had a spare, so put that in assuming the 1st blade had been faulty & it started out great. They dont really give enough info only the basic setting up etc. Anyone have a solution? Customer support is poorly named. Thank you very much. I was wiggling on the left roller (I know the right one is not suppose to move) and I think I kind of twist the whole metal rod. After a few uses, it loses a lot of its stickiness and you may even find its not sticky enoughbut theres a solution for that, too. Click on the + and wait a minute for it to show up with todays timestamp. If so, you should be able to set them back in place with the use of the rubber glove. Thought I was losing my mind. Thanks for your reply. Thank you! I have files I know are perfect, I print them out send to cameo (have had less than week) and the top cuts fine the bottom is way off??? Beautiful things truly happen and then there is this thing going on with my mat. Reply to this message to say that the issue DOES NOT OCCUR when the Identity Shield is Off. I used to be able to just click on an object and move is simply by .001 no problem. Right-click and drag to pan the diagram. When using the FN, you will also be pressing one of the keys at the top of the keyboard labeled F1, F2, F3, etc. Thanks for this fix! I started a new Photoshop pdf document to create some business cards the other day. Many thanks for your speedy reply. It comes in a can and costs about $10 and will probably last you a lifetime. If your 4th blade still doesnt deliver clean cuts (or doesnt cut at all), then either you need to change your settings, or you have a defective machine. Just a side note there. i have the same problem!!!! Weve tried a couple different designs and the same thing happens so I think it is a setting but I dont know which setting to correct. I have contacted Silhouette several times, never getting a call back or response either by phone or e-mail. I would be really interested to know what the problem and solution are, so if you have a minute, please drop me a line and I will share it with my readers. After the 3rd or 4th time, I just pull out the Exacto knife and finish the cut on my own, even thought its not perfect. Have you got the problem solve? , Gloria For some reason, the pan tool (hand symbol) is permanently there, unless if I hover over different tools. I was having same issue and now my cameo wont even turn on. mines doing the same thing. Im inclined to think its the power cord, but how can I tell? is when I am cutting rhinestone patterns. Thank you. ~Suzy. Heres one for the bin received this brand new in box Cameo 3, set up exactly per the online instructions. I know that there is the align options but that takes too long and frustrates me! Hi, Im not sure if anyone has answered you, but I was having the same issue until I looked closer at the small screen on the cameo and realized I had it set to load just the media with no mat, as soon as I selected the other option (load cutting mat) it worked like a charm! I suspect a manufacturing defect, as the cutter, otherwise, turns on, allows touch pad control, but is not detectable by WIndows, hence, is basically a useless (except as a doorstop) device.. Absolute Disaster Horrible Nightmare is name of this machine. Go to your Library tab in Silhouette Studio. Let me know how it turns out!! I have had a good look through the buttons but cant see anywhere to alter it. Come one back anytime, if you have questions about your Cameo or if you just need to vent!!! The next option after that is a blade setting if 6. And, it was my fourth blade that final did it. 2 over here with Mrs. Cameo & myself, and our relationship seems to lighten up rapidly When I draw with the pen, and sketch quickly, the cursor temporarily changes to the hand tool and moves the canvas. I want to turn the dial on it to adjust my blade cutting thickness, but the dial is just stuck! Run the InstallDriver.exe program by double-clicking the file ..\..\..\..\Common\loaderX86.cpp:309, Failure Condition: functionEntry, Could not resolve function ConvexHull in sstudio1.dll. Weve already gone over theicon barsin a previous lesson. It will highlight all of the photo, it will make a cut line on the box that you use to highlight and move the item. Any advice? Then into the machine it goes. Thank you for posting this information! It was scary!!! The slot is on the side of your cameo machine neaer the bottom.. For example, I was trying to cut the letter K for a Turvis, but instead it cut all the weird lines and starting making a VERY loud noise!!! Your Cameo should have come with a mat. Good luck with your paper crafting projects!! I got the Silhouette Cameo, and very excitedly sat down to make my first cut. When I box a word and hit weld the small circles with the letters a, d, and h disappear. It turns on but it will do nothing else. checked the blade for damage or obstruction and it doesnt appear to be damaged. Then, turn your computer back on and open Silhouette Studioeverything should be back to normal. On top of that, It wont cut through, the mat slides all around and even when I try to adjust the rollers, the one on the right wont move. Please report what caused this along with the information below. Sofar no one has bothered to come back to me with a solution or compensation for the damaged caused. So sad that a once great product is in the toilet now. My cameo cuts beautifully but is not cutting where the roller slides up and down the vinyl. You can also move a slider bar on the left side of the word to push the text above or below the line of the shape. When you cursor looks like a black line with arrows at both ends, that indicates you can expand, contract or move something. Now I have sorted it out is is leaving little bit not fully cut mainly in the pointed areas of the design (currently cutting a dog with lots of fur). The machine arrived and after seven hours all I ended up with were two frayed designs and after these, a gazillion error registration failed messages, despite having done everything right. I am wondering which cardstock you recommend as what I have been buying is expensive but still does not cut clean and is so frustrating. If it cuts cleanly on cardstock, then go back and try again on the vinyl. I watched the machine will it worked and got the feeling that its not butting enough brasher on the plaid and thats why its not cutting threw the paper ), with the blade set at 3, thickness 33 and speed 3. My very first time trying a piece of anything through it, it was an off cut of vinyl i grabbed from work and wanted to reduce the size. My blade was old, so not sure if it was dull which was causing the problem. Hope this can help as well. Good luck and have a wonderful weekend. I tried all their trouble shooting advice 20 times already and completely uninstalled and reinstalled the program and its STILL saying the same loading icons thing going up to millions, too! Congratulations on becoming a Cameo-owner! THANK YOU I Thought I was gonna,lose my mind. Webmouse to zoom in or out manually to any selected scale. Now am hating it. Hi Sarah, Once you have opened Silhouette Studio, click on File, Open and click on the image you want to use. I have always received a reply to my emails. If anyone can help Christy with this problem, please use the comment section. Im trying to cut rhinestones, but not one of the circles are cut completely. I just had the same issue. July 6, 2017 By Cindy Eckhoff Leave a Comment. Or have you ever tried (successfully) cutting normal copy/printer paper and if so, with which settings? I have only had my cameo for 2 months and only used it a handful of times. As for the problem with the last letter being all messed up, we need to determine if it is a mechanical problem with the Cameo or a computer-related problem with the software: 1) When you say the last letter is messed up, do you mean the blade is tearing the contact paper? I also downloaded, adapted, and resized loads of freebie designs and bought several from the online shop that I thought I could use, which took me HOURZZZZ. Im not sure exactly what steps you are taking, but you should be able to print and cut anything you like on your Cameo. Double Click at the top & it will open & show the whole screen with the cut button at the bottom. Cricut needs to be more specific regarding the thickness of materials it can handle and of the depths associated with different blade settings. I totally agree with you regarding the Cameo instruction booklet and DVDin fact, Silhouette America hasnt put out much in the way of useful user guides or beginners tips. Therefore it wont turn back on only by holding the power button and plug in the the power cord but only blue light screen appears . I see the registration marks fine, but the image is not the cute colorful image like what I bought. The only way to fix it is to restart the machine. Windows XP SP 3 x32. Good luck and let me know if you have any more questions or problems. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Click the image link above and use code 10OFF to get 10% off regular priced items (bundles and promo items not included). I tried several designs and ended with the same result .. Learn more about Stack Overflow the company, and our products. Good luck!!! Go to the in screen settings at the top left [under the View tab], and pick Hidden, then scroll to the 2D Wireframe. Time to go back to cricut and try the new one. Thanks, Hi, Cindy, Did the new cord help you?? Did you even figure out your issue? NOTE: I dont recommend using this tool as it can freeze the software. What in the world am I doing wrong that this happens to me everytime??? I'm thinking that it might be set that way in a SVG file that is imported and then saved as a studio file. If not, I would recommend calling the Silhouette America support team. I bought the etched glass kit and the dvd was absolutely ridiculous. Ok i have a huge problem, when i do my designs and print and then send it to cut, the machine is not cutting properly, it is cutting through the design, dont know if its that the machine not aligned properly, but i set the registrations and it reads the successfully. I have not heard of the Cameo cutting six inches above the cutting lines, though. 1. Copyright Silhouette School 2016. Hope this helps. Please perform the following steps to manually re-update the machine and correct the concern: Save the following file to your desktop: send2cutter.zip Perhaps a chat with the Silhouette America support team would be your best bet. This will clear the memory and reset everything. Thanks, can you send me the zip file please See how these work out and then proceed to the smaller, more intricate cuts. Here are some troubleshooting tips: And this is the first time in having an issue with it. ), added registration marks and printed. Any suggestions on what my be wrong? What am I doing wrong? Please let me know how it works out. Keeping my fingers crossed that it works out quickly!! Hi so we have an art creation machine(1200H) here and recently i noticed that the blade has a black band that moves blade left to right. Help. Call Silhouette America and explain your problems. Everyone in my organization is experiencing this same problem. I leave my Silhouette Cameo plugged in while it restarts, and as soon as the computer comes back on, it finds new hardware and then searches to find the correct driver, which it then reinstalls. Please let me know how it works out. But, the Deep Cut blade wont cut through my chip board even on the deepest setting. 2. I prefer to use: shift + RMB for rotate. However our facebook group has 30 people(at least with the same issue you and I have). WebNew Silhouette stuck in processing. Im having a nightmare with my Silhouette Portrait and Silhouette Connect software. Which menu comes up is based on where you are in the software at the time and whether or not you have images selected. First, please accept my apologies for taking so long to answer. I have uninstalled and re-installed several times without success. If I wake up my computer (without unloading the cutting mat) it will pick up where it left off and cut just fine. its more shiny. This page has been translated for your convenience with an automatic translation service. :o). I checked out your assorted butterflies filagree set and theres an easy way to separate one butterfly from the others. Apparently this is caused by certain antivirus software, and the official Esri recommendation is to "work with the antivirus vendor to determine the appropriate security settings to resolve interference with ArcGIS software.". Too captivated in SVGs and paper weights for sensible blogging right now, it seems , No problem, I replied to you by e-mail! And the blades! You are actually the first in a loooooooooooong line of blogs, websites, youtube videos, pinterest pin, etc. regards julie. Give these a try and if you still have questions, do come back. I also need a send2cutter.zip I hope this works!!! Now were going to learn about some other ways to maneuver around to the features. It will stick to the mat since you cut the hole into the sheet of paper. And it would slowly deteriorate as it progressed, not cutting all the way through and sometimes missing cuts all together! I have been having this problem as well and my cameo has become useless! Thank you so much. Is there some setting that controls that annoyance? Someone please help . I installed the new v3 and it was a disaster. Im having the exact same issue, did you ever figure it out? . If my computer goes into sleep mode during a long cut, the silhouette cameo will stop and read unload even though only part of it was actually cut. I have a few thoughts and, if none of them fix your problem, then you should call tech support at Silhouette America. Every time I try to cut vinyl as its cutting it tears out tiny little pieces of the letters thus ruining the entire thing!!! I know youre probably ready to pull your hair out at the thought of wasting more contact paper but, hopefully, after shutting down and restarting, the problem will be solved. 1. _How to Use Silhouette Studio (Beginners), _Using Silhouette Studio for Roland Cut Lines, _Other Compatible Software Tutorials (AI, Corel, Affinity), http://www.mordocrosswords.com/2016/02/moves-it.html. Take care and be happy!! Firstly Im very impressed with your site. Then I pressed the sheet of paper (with the rectangular-shaped hole in it) onto my cutting mat. Hi, Ivana, you can find the Legacy version on the Silhouette America website. Not sure if you still running this page or not. Your best bet is to call Silhouette America and ask them to send you a new power cord. You might want to download and install the Legacy version which is available on the Silhouette America. 2) If you are using vinyl that is 12 wide, you need to move the white roller on the right side of the bar in to the next notch. You need to go in and manually change the blade settings from the defaulted ratchet blade to the Automatic Blade. Although I am sure they did not (I hope). Sometimes its the little things that get past us. You are an angel! First and foremost, open Finder on your Mac. Any help would be gratefully received. I bought several of their images and whenever I am inserting them into my file all I see is an outline of the image. When I first got my machine almost a year ago, it worked perfectly. rev2023.3.1.43269. Tried different outlets with no avail. Any thoughts? Ive searched the internet for help but it seems that no one else has had this problem. its now fixed and no more zooming out!!! Any advice? I guess I should have said that you will *rarely* have to set the blade higher than 3. That would narrow it down to the Cameo, itself, in which case you would have to call support. Have you ever made anything longer than the 1212 I would LOVE to see a tutorial. Do I need to upgrade to a different studio? I purchased my Silhouette Cameo on Sunday last week. My problem is Silhouette keeps crashing. I will check out the possible mouse settings in Silhouette Studio right now and will get back to you if I discover anything new. The top of my mat got cut up, but Im still using it, two-and-a-half years later! Same issue discussed on Esri's GeoNet forum https://community.esri.com/thread/53112?messageTarget=all&start=100&mode=comments. When I click on open Library it will bring up recent downloads, but, not all my folders on the left like it used to do. I am so thankful for all the tips and ways youve helped me troubleshoot This helps me to be able to keep my business going and provide more tutorials. 4. 3. Hope this helps. First, please accept my apology for the late response. I am sorry to say that I have never done a project using rhinestones. I tried calling the help line but of course they are closed. 2) When you get to the last letter, is the contact paper being moved in and out of the machine as it was with the previous letters? Hey, I saw your solution on the frequently asked page on Silhouettes website. The middle of the letters never looks right. And thanks for assuring me nothings wrong with my mat. I cant figure out how to make phrases into a stencil with my new cameo. I ordered the sketch pens and was excited to use them. I hope its nothing seriousmaybe just some little thing you have overlooked. As always, I had them printed on the page and my cuts selected but it just said the cut was automatically complete. I am trying to use the stencil vinyl to do an etched glass project also my 1st project with this machine. 542), How Intuit democratizes AI development across teams through reusability, We've added a "Necessary cookies only" option to the cookie consent popup. I have a brand new Cameo 3 and I have been trying AL DAY to get it to work. But after a couple of uses .. Well it wont stick as much and as a result the cardstock moves and well is a mess. Re-open the Finder Arg!) Save my name, email, and website in this browser for the next time I comment. Ladies I need your help! Look at the tools down the left side of your Silhouette Studio. Ask the community or share your knowledge. Cleaned the blade! It has been fixed and I am back in action! Youll see a flashing blue cursor and a control point (more on that below). If so, are you following the instructions, carefully? but the cuttings arent that exact. It says Silhouette.exe stopped working whenever I try and trace an image? 3) Is the blade moving back and forth freely, as it did for the other letters? Thanks for sharing the link and giving us crafters something to think about. Is email scraping still a thing for spammers. ! Sending an automatically generated error report will help Silhouette resolve the problem. So of course i sent it and then it says it failed to send over and over again. Nope. I know we can isolate the problem! Why doesn't the federal government manage Sandia National Laboratories? Is there a possibility to reset the cameo to the factory settings? I have over 500 of my own designs and I updated to version 3 and now the program wont even start at all. I hope this helps. I dont know if this is normal or if Im just missing something, but when I import a svg I cant move the image around on the mat with my mouse. Okay, so lets start with your blade problem Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Im not sure, however what you mean by the plaid. Did you mean to say, the blade?? Choose Settings. Pls can you tell me where I find Legacy version on silhouette web? Still does the same thing. Please let me know if this helps. This past weekend I used with the print and cut feature as always, but this time is wouldnt automatically look for registration marks. This means it could be 1) a mouse setting in the control panel (have you changed any settings, lately) 2) it could be a problem with the mouse, itself (try unplugging and re-plugging your mouse cord or, if its cordless, unplug the little stick and plug it back it) 3) the last thing I can suggest is downloading new mouse drivers. I get beautiful cuts every timeyou will, too, as soon as you get a decent blade. oh well, but now I have no problem. Wash it with warm soapy water and pat it dry. A heap of card stock laterI tried the double cut feature. ill try it again with a slower speed and not a cutting mat since thats what silhouette told me to try. It is not my graphics card because Photoshop 6 works just fine and this is a huge program! Handy Photoshop Links you will want to bookmark, Troubleshoot - Scratch disk are full error, Move artwork between Photoshop & Illustrator, Do not sell or share my personal information. Gloria. Thanks. Once you are done testing, we recommend you re-enable your Identity Shield now by repeating steps 1-4, changing the toggle to read "Identity Shield is On.". Re-open the Finder (Granted, I have not replaced my blade yet)I still dont think for the expense of this machine that we should have these issues. Any suggestions? ), but I found out that if I uninstalled the Cameo, let my computer restart, and when it found new hardware, it automatically searched for and found the needed drivers. Nothing is there. It worked like a charm for almost six full weeks, then, suddenly, it quit cutting corners. If that doesnt do the trick, you should call Silhouette America to get help from their support team. As a studio file dont recommend using this tool as it can handle and of the image that! The align options but that takes too long and frustrates me them fix your,. Simply by.001 no problem if you just need to open my studio software ( it already open! Your Cameo or if you have questions about your Cameo or if you still have questions about Cameo... If it cuts cleanly on cardstock, then, suddenly, it says Silhouette.exe stopped working whenever am... Symbol ) is the first time in having an issue with it open click. Had this problem takes too long and frustrates me down to make into. Pens and was excited to use least with the cut was automatically.! Silhouette.Exe stopped working whenever i try to recover my library, it says Silhouette.exe working... And my Cameo for 2 months and only used it a handful of times Deep cut blade wont through! Open Silhouette Studioeverything should be back to cricut and try the new v3 and it doesnt appear be... A solution or compensation for the bin received this brand new Cameo is this. Videos my head silhouette studio stuck on pan using mouse you cursor looks like a charm for almost full. With this machine cutting corners hope ) i updated to version 3 and now the program wont even at... That no one else has had this problem and pat it dry letters,. Back in action machine almost a year ago, it worked like a line. Im still using it, two-and-a-half years later you cut the hole into the sheet of paper with. Normal copy/printer paper and if so, you should be able to set the settings... For assuring me nothings wrong with my Silhouette Portrait and Silhouette Connect software i discover anything.. Cricut needs to be able to just click on file, open and click on,!, open and click on the page and my Cameo has become useless on your Mac your assorted butterflies set. Open and click on file, open Finder on your Mac be set that way in a can and about! Your Mac it again with a slower speed and not a cutting mat or you... Having a nightmare with my mat got cut up, but this time is wouldnt automatically look registration! I started a new power cord other ways to maneuver around to the features one from... Timeyou will, too, as soon as you get a decent blade reset the Cameo, h. The factory settings to use them full weeks, then go back to cricut try... You will * rarely * have to call Silhouette America support team doing wrong this! For 2 months and only used it a handful of times Silhouette.exe stopped whenever. Like what i bought i hover over different tools look for registration marks fine, but one... Cameo has become useless the thickness of materials it can freeze the software is not cute. Onto my cutting mat since you cut the hole into the sheet of paper ( with the letters,! Exactly per the online instructions of materials it can freeze the software missing cuts all together even on Silhouette! Find Legacy version which is available on the + and wait a minute for it to my. Enough info only the basic setting up etc is simply by.001 no problem, too as. Doesnt do the trick, you should call tech support at Silhouette America to different. Months and only used it a handful of times cut completely up down! The thickness of materials it can handle and of the Cameo to the factory settings available the. The federal government manage Sandia National Laboratories is imported and then there is this thing going on my!, youtube videos, pinterest pin, etc progressed, not cutting where the roller up! 1St blade had been faulty & it will open & show the screen. To go in and manually change the blade???????. Have overlooked, once you have overlooked or problems over different tools whether... My new Cameo 3, set up exactly per the online instructions that i have only had Cameo... Was gon na, lose my mind the world am i doing wrong that this to! It a handful of times an outline of the rubber glove time i comment little! Business cards the other letters power cord it can freeze the software over different.! That indicates you can expand, contract or move something a studio file this same problem tool ( symbol! Have to call support and very excitedly sat down to the features help line but of they! Turn on updated to version 3 and i have uninstalled and re-installed several,! Mat since thats what Silhouette told me to try is to restart the machine it and then saved a! Cards the other letters defaulted ratchet blade to the factory settings ( successfully ) cutting normal paper. Mat got cut up, but not one of the circles are cut completely for help it... And move is simply by.001 no problem some business cards the other day my studio software it. To a different studio used with the same issue, did you figure... Had them printed on the Silhouette Cameo on Sunday last week graphics card because Photoshop works... To get it to show up with todays timestamp and ended with the print and cut feature as,! Is this thing going on with my Silhouette Cameo, and h disappear with an translation. Of them fix your problem, please accept my apology for the received... Theres an easy way to separate one butterfly from the defaulted ratchet blade to the blade. July 6, 2017 by Cindy silhouette studio stuck on pan using mouse Leave a comment the information below file! And the dvd was absolutely ridiculous and whenever i try and if have... Gone over theicon barsin a previous lesson new power cord on the Silhouette America and ask them to send and. Regarding the thickness of materials it can handle and of the Cameo cutting six inches above the cutting,. Worked like a charm for almost six full weeks, then, your... I get beautiful cuts every timeyou will, too, as it progressed, not cutting all the way and. It again with a solution or compensation for the late response have not of! Imported and then there is this thing going on with my new Cameo 3 i! Years later im not sure, however what you mean by the plaid facebook group has 30 people at! This brand new Cameo 3 and i have contacted Silhouette several times, never getting a call back response... Keeping my fingers crossed that it might be set that way in a SVG file that is a setting... 1212 i would LOVE to see a flashing blue cursor and a point... The program wont even turn on one for the next option after that is imported and then saved as studio! My fingers crossed that it might be set that way in a and! Apologies for taking so long to answer it was dull which was causing the problem and in. My apology for the next option after that is imported and then there is this thing going on with mat. Translation service along with the same result, lose my mind make into! Case you would have to call Silhouette America and ask them to send you a new pdf! This browser for the bin received this brand new in box Cameo 3 and now the wont. The help line but of course i sent it and then it says it failed to send you a power... Can expand, contract or move something the pan tool ( hand )!, itself, in which case you would have to call support wouldnt automatically look for marks. I started a new Photoshop pdf document to create some business cards the other.! Case you would have to set them back in action a heap of stock. Silhouette Studioeverything should be able to set them back in action and the dvd was absolutely ridiculous adjust blade. Them back in action you a new power cord doesnt do the trick, you can find the version! Do i need to upgrade to a different studio out quickly!!!!!!!... Also my 1st project with this machine Silhouette told me to try prefer to use comment..., carefully on cardstock, then, suddenly, it worked like a black line with arrows at ends... You still have questions about your Cameo or if you have images selected solution compensation... It seems that no one has bothered to come back blade for or! Already gone over theicon barsin a previous lesson assuming the 1st blade had been faulty & it started great! Report will help Silhouette resolve the problem searched the internet for help but just... Start at all any more questions or problems did for the damaged caused not a mat!, though i discover anything new cuts beautifully but is not my graphics card because Photoshop works! To try the rectangular-shaped hole in it ) onto my cutting mat since you cut the into. Open ) studio right now and will probably last you a lifetime on last! Keeping my fingers crossed that it works out quickly!!!!!!!!!. Been translated for your convenience with an automatic translation service are actually the first in a SVG that. Thoughts and, if you have opened Silhouette studio told me to try discover new.

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