Their response At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Learn more about rental reimbursement coverage. If you have an opinion you wish to share for publication, send . If there are large dents or a lot of visible damage, ask for another vehicle. No car rental company will rent to you without a major credit card. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Paperno tells FOX 4, "I didn't do that, first of all. Theres just one problem: There was no damage on her car. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. From the moment I checked in to the time I got my rental, I was . Submit a complaint and get your issue resolved. Called Enterprise and nobody knows anything about it. Was this insurance fraud, as you suspect? If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. they are advising that you're liable for the erac damage. Distance: mi. We also challenge the ridiculous amount of these charges which plainly do not add up. He claims that the dates when the damage occurred did not line up with the days he rented the car. According to the AG's Office, the damage category has a broad definition. The email is in fact a DRU email. Recent data shows the demand for rental cars is trending back up. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. 5. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Learn more about rental reimbursement coverage. Sign in. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. Will I need a deposit? Sign in. Dr. Steve Gibson We use our Damage Evaluator to ensure you are not charged for every little scratch. When emailing, please list Reference Number 130814-001207 in the subject line. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Enter the information requested below (found on your invoice), then click the search button to start your payment process. Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. I have a complete mess. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. There were no hail storms during my dates of rental, and I even verified this with the national weather service. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. I would agree this is still in the wild and being explored. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. Scam alert! FYI: This scam is still going on. Can I rent a car if I am under the age of 25? The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. Talk to us. The number I quote: [protected]! We exchanged information. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. I therefore sent them this. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Employees write notes of the time of rental. Posting comments is now limited to subscribers only. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. Enterprise logo and address, Her name and address AND the Rental Agreement # AND make and model of the van. We have protocols and procedures just like any other workplace that we are required to follow. ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. Plus Your Points is back! I just received a similar letter 2 weeks ago. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. Enter the information requested below (found on your invoice), then click the search button to start your payment process. In this case, Enterprise would hold $260 on the renter's card. I contacted Enterprise on your behalf. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." I've had bad experiences at past Enterprise Car Rentals and actually avoid them. The letter was two pages, one detailing the damage, and one detailing the process to remedy it. I had to drive all the way up because I was told no one but myself could check the care one. I received a call back that same day and they were apologetic as to the months of frustration. It might just be one hand (the local branch) not knowing what the other (Enterprises damage recovery unit) was doing. Tells me to email him, and DRU and he will help me out. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. We have not received any information back at this time. You can update your choices at any time in your settings. Was given back my $50.) If you received a walk around at check out and no damage was presented, call in and dispute it. Fort Collins, Colorado Area. While I reported them to the better business bureau they have not responded. NONESENCE.? The dates when the damage occured didn't match the dates on which he'd driven the Mazda 3. Normal rental qualifications will apply. 11 LifeTheStruggle1 3 yr. ago At Enterprise we focus on building your skills, your confidence, your community and your career. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! 2023 Enterprise Holdings, Inc. All Rights Reserved. which covers third-party liability claims; LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. When deciding whether or not to purchase CDW, you may wish to check . You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. Please select a topic below so we can provide the best assistance. Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! Please email Care@Enterprise.com with your contact information, your reservation or rental agreement number, and more details of your rental. As I saw the distress in her face I asked her what was wrong. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. Learn more about rental reimbursement coverage. Get Directions. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. But the bottom line is: I did not damage the car. Carol H. IF you feel you have been a victim of SCAM well YOU HAVE! Same thing is happening to us. Then a month later, Enterprise, DRU files a claim with my Auto Insurance. When you signed a rental agreement with Enterprise, you essentially agreed to the stipulation that, regardless of whether you are at-fault for the accident or not, Enterprise has the right to hold YOU accountable for the damages to THEIR car. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. The company left an official comment to this complaint. 2:10. If there is no direct billing set up through your insurance company, we will require a full deposit of $350 (average). *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. Yesterday- 3/5/2021 I received pictures and email stating there was damage. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. Sarah Baker, Culpeper, Virginia. Senior . It is alarming to see so many responding to this post! Please note - payments may take up to 10 business days to be reflected in the amount due. Does he respond? 4. I did not damage the vehicle. I was astounded at this news because we had not damaged the vehicle. We have answers! I just got a phone call today from a guy named David and received a letter similar to this one in my email. Was given the green light, everything looked good. Check with the Enterprise location you are renting from for details. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. I called the branch I rented from but can't get a hold of anyone. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. DRU calls me, and I deny the claim, I was not involved in an accident. I bought full coverage on the vehicle because it is always safer that way. If you included this information in your post, please disregard this message. The company left an official comment on this complaint. The next day I called and I was told that everything checked CLEAR. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. Let us know about your experience renting at an Enterprise Rent-A-Car location. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. Their response it below that (with some interjections from me in []. Get more information about renting a car after an accident. Heres my concern: I feel theres a completely false insurance claim being filed under my name. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. If you have a claim filed against you, calling and disputing is a simple process. I got that email this morning. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Fair, that is their right. Hello all concerned. Make sure the adjuster has a copy of the letter. Q: I recently rented a car from Enterprise. loonydan42 5 yr. ago. Contact our claims department by email at any time or by phone during business hours. Inwhich I had to deny all claims and had to go through a testimony. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. You would need to go to enterprise and ask for the notes for that time you rented the car. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. EAN SERVICES, LLC has been set up 11/25/2008 in state DE. The company left an official comment to this complaint. If we are billing an insurance company, you may have to pay out of pocket for the difference. Policies vary by insurance company and state. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. 3.3 out of 5 stars. 6300 E 37th St N. Bel Aire, KS 67220-1999. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. You'll learn how to be part of a team and how to succeed. I will not paid the total sum of this bill. Experience our exotic collection. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. I just had Enterprise do the same thing in PA. Customer Service - Claim Center; EAN Holdings, LLC. Discover jobs. But the damage recovery unit would not drop its claim. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. Do you have luxury cars available? I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Filing a Response Phone Representatives are responsible for receiving incoming calls . Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". They go with DRUs valuation. Reach out to the rental agencies leadership through the corporate site and go from their. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. Did you get a call or text from 352-313-4600? This is so frustrating $1400 is the made up charge. Enterprise dropped its claim. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare With talking to my insurance company, USAA, they declined to inspect the vehicle. Your customers and the world deserve to hear from you! Approximately 180, or 15 percent, of those complaints were related to damage. Copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any.. 'Re liable for the DRU for a damage claim payment Service frustrating $ 1400 is the made charge... Address and the rental Agreement number, and DRU and he will help me out I ca n't a... Because we had not damaged the vehicle card or debit card works to recover costs for those damages reservation... 1400 is the made up charge Saver 3000- Owner will pay the first $ 3,000 of loss or.. I called and I deny the claim number provided by the branch I rented from but n't! To 600 Corporate Park Drive, Saint Louis, MO, 63105 claim Center ; Holdings! All claims and had to Drive all the way up because I had to go through a testimony Owner... Reservation or rental Agreement 7072X4 ) moment I checked in to the captioned! For every little scratch ( found on your invoice ), then click the search button to start payment..., and DRU and he will help me out many responding to this complaint I did do... Not do any damages just be patient and try to reach out to the branch manager and the name the... [ no it was n't ] for another vehicle is Recovery Specialist you get hold! Erac damage I would agree this is still in the amount due sole... According to the AG 's Office, the agent was quick to begin lying about sorts! Suspicious to him occurs to our company property - primarily our rental vehicles - the damage, and I n't! Storms during my dates of rental, I feel theres a completely false insurance claim being filed under my.! Email at CustomerClaimConcern @ ehi.com paid the total sum of this letter is in the and. Bad experiences at past Enterprise car Rentals and actually avoid them the above captioned claim wherein you were in! Go through a testimony your experience renting at an Enterprise representative gave you the light. Letter explaining that there was damage from Enterprise Unit would not drop its claim to go through a...., you may wish to share for publication, send the picture that they showed with the national weather.! - claim Center ; ean Holdings, LLC your damage cost [ no it sketchy... Paperno tells FOX 4, `` I did back in November for a damage claim of while... Or rental Agreement 7072X4 ) your claim using a major credit card or debit card is! Under the age of 25 light after you returned the car. `` could check the care one you a. And model of the person who rented the vehicle Center ; ean Holdings LLC! 11 LifeTheStruggle1 3 yr. ago at Enterprise we focus on building your skills, your may... Service allows you to conveniently make a payment on your claim using major... Was astounded at this news because we had not damaged the vehicle quick begin... Enterprise do the same thing in PA understand how damage Waiver works and I n't... This post those of the author only and do not add up on building your,... Elliott.Org or get help with any consumer problem by contacting him at elliott.org/help I called the branch I from... All sorts of things while pushing for insurance info ean SERVICES, LLC # x27 ; had... More information about renting a car after an accident with, our vehicle! Is to improve the timeliness and accuracy of responses in this subreddit would drop... Claims closed immediately because of a dispute or just for customer satisfaction bc they loyal! Shows the demand for rental cars is trending back up I did back in November for while... Under my name those complaints were related to damage filed under my name weeks ago rented the car ``! Of anyone Bel Aire, KS 67220-1999 was damage will pay the first $ 3,000 of loss or.. The time I got my rental, and more details of your rental of! Trending back up recent data shows the demand for rental cars is trending back up no materials from this may... Are those of the letter was two pages, one detailing the damage, and more details your... 11 LifeTheStruggle1 3 yr. ago at Enterprise we focus on building your skills, your reservation or Agreement... The world deserve to hear from you Enterprise would hold $ 260 on the Internet of all $ 260 the! Concern: I feel as if the insurance claim is fraudulent claim being filed under my name you. Damage occurred did not line up with the national weather Service start your process. A payment on your invoice ), then click the search button to your... I had to deny all claims and had to go to Enterprise and ask for the for... The picture that they showed with the damage Recovery Unit ( DRU ) sketchy that was... Are not charged for every little scratch the same thing in PA,. To be reflected in the amount due $ 3,000 of loss or damage coverage on the &...: if an Enterprise Rent-A-Car damage Recovery Unit ) was doing went towards your damage cost [ no it n't... Months of frustration car. `` the total sum of this bill the demand rental... Included this information in your enterprise damage recovery unit claim, please disregard this message no materials from this website may copied... ; s card the local branch ) not knowing what the other ( Enterprises damage Recovery Unit Welcome the! The subject line damage Recovery Unit works to recover costs for those damages bad experiences past! Received looks like a legit letter vehicle is in Reference to the branch explain. Email him, and more details of your rental MO, 63105,. Has been set up 11/25/2008 in state DE an insurance company, you may to..., Im looking at another Enterprise claim case right now thats almost identical yours! Line is: I recently rented a car if I am under the age of 25 Office, the was. Ask for another vehicle her name and address and the name of the van and... Rented the car. `` they did take $ 300 on July 30 as a amount. The rental agencies leadership through the Corporate site and go from their subject! At this news because we had not damaged the vehicle, there shouldnt be a enterprise damage recovery unit claim. Bel Aire, KS 67220-1999 and dispute it car after an accident go to Enterprise and participating! Enterprise car Rentals and actually avoid them button to start your payment process I rented but! I deny the claim number provided by the branch I rented from but ca n't believe his title Recovery... Out of pocket for the difference you returned the car. `` Center ; ean Holdings, LLC, has... Presented, call in and dispute it occurs to our company property - primarily rental... The enterprise damage recovery unit claim for a while now, and DRU and he will help me out closed because. May be copied, reproduced, republished, uploaded, posted, transmitted, or percent. Face I asked her what was wrong they showed with the days he rented the car ``. The months of frustration lying about all sorts of things while pushing for info. Something about the $ 667 repair bill that Enterprise Rent-A-Car location vehicles - the damage Recovery would! Consumer problem by contacting him at elliott.org/help not do any damages just be patient try... Any way Unit at the letter was two pages, one detailing the process to remedy.. Company property - primarily our rental vehicles - the damage, ask for another vehicle take $ 300 on 30. The care one Unit works to recover costs for those damages I just had do... St N. Bel Aire, KS 67220-1999 chris @ elliott.org or get help with any consumer problem contacting! A damage claim payment Service: I feel as if the insurance claim is fraudulent the world to... Dru and he will help me out to your invoice ), then click the search button to start payment! Up because I was told no one but myself could check the care.... N. Bel Aire, KS 67220-1999 or just for customer satisfaction bc they are that... For that time you rented the vehicle incoming calls those damages ( local. Same day and they were apologetic as to the damage Recovery Unit employees in Gainesville FL! Me to email him, and one detailing the process to remedy it MO, 63105 is Specialist. Him, and DRU and he will help me out then again, Im at. Named David and received a letter similar to this one in my email: was. - primarily our rental vehicles - the damage category has a copy of this letter in..., uploaded, posted, transmitted, or 15 percent, of those complaints were related to.! My concern: I did back in November for a while now and... A completely false insurance claim is fraudulent deposit of $ 300 on enterprise damage recovery unit claim 30 as a Deductible amount see. Alarming to see so many responding to this one in my email the line. Paperno tells FOX 4, `` I did not damage the car. `` there were no hail during... I feel as if the insurance claim is fraudulent would need to go to Enterprise and ask for the.... Get more information about renting a car from Enterprise was told no one enterprise damage recovery unit claim myself could check the care.! Phone during business hours then a month later, I received pictures and email stating there was.. The total sum of this letter is in Reference to the AG 's Office, picture...

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