Dont use this company. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. Greatest accomplishments. .wsite-menu-default a {font-size:16px !important;} When is a time you've been in a difficult situation and how did you solve it? achieve performance targets across their product portfolio. I got an online quote and with no warning it increased in 1 minute by about 40. They are passionate about supporting new people into the business and we receive great feedback. This place has lost all hope. Send your complaints and reviews - and we'll publish the best, and worst! - Saturday: 9am - 5:30pm I applied online. font-family: "Open Sans" !important; I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. Unhappy with your Staysure experience? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Full-time, Part-time . Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. .wsite-product .wsite-product-price a {} I will only use them in the future. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. They subsequentialy told me to claim for myself. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. This is our 2nd time using Staysure as they gave the cover we needed when traveling overseas. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} Thank you for choosing Staysure. Av. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Then like us on Facebook and follow us on Twitter. _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js"; .wsite-footer blockquote {} Also, for some of our insurers we may receive a profit share payment if they However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. The calls are non stop , its very busy and mentally exhausting . They are not authored by Glassdoor. Pros & Cons are excerpts from user reviews. If you need more help, please visit our FAQ Help Centre. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. - Calling from within the UK: 0333 014 4512 Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. } The support which is only a call away is fantastic. The training team show intense favouratism. What a get-out-of-jail clause that is! The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. We are remunerated by commission for the arrangement, service and renewal of We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) Find out how we combat fake reviews. . Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. My dads body was left in the hotel room for over 24 hours. We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. .fancybox-title {} Were sorry that you did not enjoy your time with us and we wish you success in your future role. We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. } Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. display: block !important; A free inside look at company reviews and salaries posted anonymously by employees. I have given this review 3 starts because I found it very difficult to register online to open an account. If you havent received your policy confirmation via email, please login to My Staysure and request a resend. Lack of progression I would say but good vibes. .wsite-button-inner {} I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. .wsite-phone {} TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Customer Services Manager, Replies to negative reviews in < 24 hours. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. Having problems? Dear Geoffrey Brooks,Thank you for your 5 star review. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. This is unfair to the customer and is not treating customers fairly (and may be in breach of FCA rules) as well as unfair on the employee. If you need to make a claim please see the inside back cover for the relevant telephone numbers and page 38 for our claims procedures. I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. If there is a problem with the password chosen this should be explained. Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. Wed like to take this opportunity to wish you success in the future. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. 2730-055 Barcarena, Customer Services Department Get in touch with us if youd like to make multiple changes to your policy. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. It's been an extremely challenging time for the country, and, specifically for our sector, since the outbreak of Covid-19 and, we are working hard to support our customers and our employees at this unprecedented time. Anonymous Employee in Northampton, England, I applied online. n 71 Edifcio D 2 Dt, Queluz de Baixo Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). Interview. I could put it down racism but overall they are just a horrible company who treat people bad. com_userID = "135719744";_W.configDomain = "www.weebly.com";_W.relinquish && _W.relinquish() #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Isla Graciosa, 1 This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 2 Staysure Customer Service interview questions and 2 interview reviews. The process was quick and easy and Lisa was very pleasant to deal with. 3-5 Rushmills Business Park, I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. Get started with your Free Employer Profile. It goes against our guidelines to offer incentives for reviews. Simple! After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. New management pushing all good long lasting staff out. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. 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I started at Staysure as a sales agent nearly 6 years ago. So you can be confident that youve got the right cover, thats tailored just for you. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. She had to cancel her holiday to undergo treatment and submitted a claim. var initEvt = document.createEvent('Event'); Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm My mum had a fall abroad and broke her neck. right: 0 !important; Dear Mr Brennan Thank you for taking the time to leave a review. Filter. However, if you'd rather complain directly, you can use the above address to contact Staysure. As I was desperate I bought it. The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. Your agent was fine, but your system baffles me. staysure hung us out to dry. Very friendly, knowledgeable and . It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} You can see if your question is answered in our FAQs below or you can contact us today. The HR Team. There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people.

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