With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Get a free, personalized salary estimate based on today's job market. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. * Initiate new leave cases in our system Esto te describe? As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. Help make it more accurate by adding yours. Alight Easy 1-Click Apply. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. We want you to join our company with 25 years of industry experience. The mission of our customer care teams exemplifies the need for humanunderstanding. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Customer Care Representative Human Resources. Are you interested in helping us shape the future of work and life for organizations, people and their families? West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming We promote healthy lifestyles and flexible work arrangements for our employees. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Ten paid holidays per calendar year (8 fixed and 2 floating). Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Our story starts with a simple universal truth: Every business is a people business. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. View Job description, benefits and responsibilities. Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing * A demonstrated successful work history in customer service, insurance, or related field. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Customer Service / Guest Services, Part-Time Accurately documenting all conversations and actions taken on each interaction. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. Our story starts with a simple, universal truth: Every business is a people business. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. This training will take place during the first 5-weeks of your employment, and the hours are full time. 2023 We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. The mission of our customer care teams exemplifies the need for humanunderstanding. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Join our team. Be Real with Alight and help us re-imagine how people and organizations thrive. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Cons Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. You're able to quickly input and retrieve data while working with the customer on the telephone. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. * Be kind and compassionate A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Alight - 3.1 San Juan, PR. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. New York Equal Pay for Equal Work Act Statement. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Want to receive job alerts for similar jobs? Customer Care Representative Resume Examples. Visit the company website to obtain information on the company and review the job description prior to your interview. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. Alight Easy 1-Click Apply. We are brave in spirit, act decisively, learn quickly and get it done. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. You have already created a job alert with same filters. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). Alight Solutions offers a promising . Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. We learn from one another, champion progress and challenge the status quo. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. 88 followers . Alight believes diversity should be visible, valued, and sustained throughout the organization. At Alight, we are reimagining how people and organizations thrive. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Help us reimagine how people and organizations thrive! At Alight, we are reimagining how people and organizations thrive. Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. Health, Dental, Vision, Life Insurance and more. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! Acknowledging and resolving customer complaints. Stay updated on our new opportunitiesJoin our. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. https://www.consumer.ftc.gov/articles/0243-job-scams. View this and more full-time & part-time jobs in Miami, FL on Snagajob. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. They answer inquiries by phone, e-mail, web chat, or social media. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). 2023 We strive for Excellence Every Day by collaborating with our clients and colleagues. Cons. Location Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Lensa, Inc. - Lensa is a job search engine. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. Know Your Worth. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. Disabled Person, Inc. You can also receive alerts via instant message. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. Pros. Our people are our greatest assets at Alight Solutions because People Matter! Customer Care Representative Tasks. Reporting Relationships #beAlight Learn more about our customer care offices. READ MORE Important information: Alight Solutions is committed to a diverse workforce and is an affirmative action employer. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.

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