} To make sure your account is kept safe, you may be asked to verify your identity by providing a code that has been sent via text or emailed to you. As an Airpoints member you'll earn AirpointsDollars on all eligible AirNewZealand flights, as well as many partner airline and Star Alliance flights. If they are not an Airpoints member there will be a service fee of $25 or 25 AirpointsDollars to add them to your Gifting Register. The name on your Airpoints or Koru account must always match the name on your current passport. (AirNewZealand reference numbers end in "H".). See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. Last Updated: 2021-10-06 11:45:03 Do consider using a password manager to generate and store your passwords. This is a security feature to protect your account. Don't share your credit card information with unknown online requests or websites. Download the Grabaseat mobile app through. Seeterms and conditions. On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. Air New Zealand has apologised after some of its airpoints members have had their information stolen. Accountability for the subscriber base across the owned Customer Loyalty programmes, and execution of strategic Loyalty partnerships. 5. I can't remember my Airpoints number, how do I find it? Check out the excellent earn rates and other Airpoints benefits to pinpoint the Westpac card option that suits you best. I can't find the low greenlight deals but the counter says they're still available. More about membership tiers. You can call our friendly team on 1-800-262-1234, or forfurther information on how you can ensure your trip is comfortable and hassle-free find out about ourspecial assistanceoptions. } Elite members can gift Airpoints Rewards to four nominated people who live outside their household per year. Prices are per person, child discounts do not apply. Can I use AirNewZealand credit at the Airpoints Store? } See information on how you can use your credit. Please note: Online Services is not currently available for residents of Continential Europe. * Seat hold only available for greenlight deals on flight sectors operated by AirNewZealand. I have recently changed my name, how does this affect my Airpoints membership? You can continue earning with our Airpoints partners during this time. How can I update my personal information and contact details for Airpoints? I'm registered for grabaseat alerts but I'm not receiving them. sign up to receive grabaseat email alerts. Check your flights, request upgrades and more. Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to. } Travel periods are strictly limited and fares may not be available on all flights or days during stated travel period. At least daily and sometimes more than once a day. Convert your Star Alliance Points to AirpointsDollars with AirNewZealand, subject to your membership in the AirNewZealand Airpoints Programme. Gold Airpoints members can gift their AirpointsDollars to two nominated recipients who live outside their household per year. .content.header-bottom { You also won't need to enter all your details and have someone snaffle it from under you while you're typing. Tel: 1800 803 298. If you call AirNewZealand, we will need to verify your identity in order to help you. These fares are only available online for one day only or until sold out. Half-yearly account fee is waived if $50,000 or more is spent on card since that half-yearly fee was charged, 2 complimentary valet parking vouchers per year, Joining fee waiver + $145 discount off standard 12 month individual Membership rate. How can I find out when flights from my city are on sale? If you have any questions on a Getaway package in the first instance please email. However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. How are prices calculated in the low fare finder? You may only request status with one participating Frequent Flyer Program each time you qualify and may not switch Programs during the duration of that status. number of passengers (many greenlight deals only have 1 or 2 passengers per flight) or the destination. Air New Zealand Login Screen. When you join the Airpoints programme you will start at the basic membership level. You must be a member of AirNewZealand's Airpoints programme to earn AirpointsDollars. The name on your Airpoints or Koru account should match the name on your current passport and should be the name used when booking your travel. With so many ways to earn you'll be able to get your first reward in no time. Airpoints enquiries - New Zealand 0800 247 764. AirNewZealand lounge passes are not available for purchase. When paying for a flight with your Airpoints Dollars, the flight part of your booking needs to be paid in full with Airpoints Dollars. You can use the same username and password to login to grabaseat. display: none; Status Points add up to make you eligible for Silver, Gold or Elite tier status. Lucky for you, we have a few ways to get in touch. , category rank is 116, monthly visitors is 223K .content.header-bottom .usp-content { Inscreva-se Entrar Iniciar sesso com o Facebook Iniciar sesso com o Google Iniciar sesso com o Apple Forgotten Password - Air New Zealand Welcome to the Air New Zealand flight booking portal. Learn more about suspicious emails and messages. Our lowest fares sell out quickly and may not be available on all flights or days. You'll also discover a variety of accommodations for your family's needs including 1-, 2- and 3-bedroom apartments and townhouses. Tel: 1800 00 55 63. If you entered your login details on a suspicious site, If you opened an attachment, scan your device for viruses, If you've received a phishing email at work, follow your business policy, You will be asked to confirm your contact information (email address and mobile number), A passcode will be sent to you via your updated contact information, You will need to confirm the passcode you received on the verification page to validate your updated contact information. Redeem your Airpoints for free Air New Zealand flights Get Deal 2 uses today 5% OFF Over 5% off when booking a flight and rental car together at Air New Zealand Get Deal FROM $330 Featured Flights: Best fares at Air New Zealand starting from $330 Get Deal View Details 20% BONUS *Terms and Conditions Rewards programme points will be awarded on eligible rentals. Save time with Air New Zealand and earn Airpoints Dollars We'll send you a daily email with a list of our best deals, improving your chances of grabbing one of our ludicrous deals. The lock symbol and related URL containing "https" means thatthe connection between your web browser and the website server is encrypted, which is important. By letting AirNewZealand know as soon as your contact information changes, we can work together to recognize you and authenticate you as the account holder. Terms and Conditions Rewards programme points will be awarded on eligible rentals. See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. A password manager stores all your passwords securely, so you do not need to remember them. You can also complete a MEDA form, or find out more about flying with a medical condition. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. If you wish to receive information from AirNewZealand you'll need to sign up for those email specials. General terms and conditions and Grabaseat fare conditions apply. Here's a simple guide to get back on course and make the most of your rewards. If you have forgotten your username, click here to request it to be emailed to you. New Zealand domestic check-in. You can use your Airpoints Dollars to book a flight. If you have forgotten your password, resetting it online is easy - click here to start our online password help service. The deals that are still showing will be for specific flights and travel dates, and the number of seats left can be spread over different flights on different days. See the Elite Airpoints Dollar upgrade chart. . These changes took effect automatically on 1 February 2023. Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership. For example, if you fly from Sydney to LA in Economy Flexi, you could earn between 69.50 and 104 Airpoints Dollars and between 102 and 161 Status Points. If you want to update any of your other profile details such as phone number or email, you'll need to do this through AirNewZealand here, login, go to the 'My Profile' page and make changes there. Once your password is compromised on one site it could be used on others. Pro-tip: For the best Oscar experience, sign in to the website first. Inflight wellbeing. Check the grabaseat site regularly and be ready to pounce, because you never know when these extremely popular deals will appear. The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. What happens if I do not have access to a registered mobile or email address? But please note, you can only do this at the time your book your flight. If you booked the same flight in business . Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme. Set your contact details, flight preferences and more. Login - Air New Zealand Internet Banking. Existing AirNewZealand Airpoints Credit Card customers can find instructions on how to top up here on our Airpoints top up page. What happens to my AirpointsDollars if I move away from Australia? Don't share your personal information online. For ANZ Visa Business cardholders APD earn will reduce from APD1 per NZ$75 to APD1 per NZ$85, or APD1 per NZ$50 of spend with Air New Zealand (for the first NZ$25,000 per annum). Seats are strictly limited - see the online 'counter' for the number of seats left. Calling from overseas: +64 (0)9 357 3000. The relevant month, will be the statement period set out in your monthly statement. Yes, it's possible to top up your Airpoints balance, by purchasing AirpointsDollars. You can register for email alerts, bringing our best deals to your inbox each morning. , See our top 50 products for less than 50 Airpoints Dollars, Shop Cuvee Rose NV Bamboo Jacket - Limited Edition. You should also make sure if your contact information changes in the future that you update this on your account as soon as possible. No, AirpointsDollars may not be exchanged for cash. Cyber security is the practice of protecting our digital assets and infrastructure from mischief and abuse. Does this mean I will automatically get all other AirNewZealand email notifications? And if you do manage to grab one of our awesome deals we'll hold your seats* until you complete the booking. If you've recently received an email from Air New Zealand informing you of a credit of over $300, unfortunately it's not true. What can I do? It should be considered the best indication of price. Every tier Silver, Gold and Elite offers a specific set of benefits. It's an email scam that's been appearing in inboxes across the. Will my account be locked if I enter an incorrect passcode? You can also purchase a Star Alliance upgrade using AirpointsDollars. Online booking help. The ANZ Airpoints Visa Platinum card provides a range of travel benefits to you and your immediate family (travelling with you), each time you travel overseas, including up to 90 days cover for: Medical expenses and personal injury Travel delays and missed connections Personal effects and luggage Loss of income. I've forgotten the password and/or username I made up when I registered online. You can then set up your email preferences so you can start receiving grabaseat emails. Other contact options Flight enquiries - New Zealand 0800 737 000 - Overseas +64 (0)9 357 3000. To access your booking online, it must: Be electronically ticketed - paper tickets will not be accessible Have 9 or fewer travellers You'll earn Status Points every time you fly with us* or on selected services from Star Alliance and other partner airlines as well as with some of our financial products. . If you have any questions on a Getaway package in the first instance please email weekendersupport@airnz.co.nz. You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. Airpoints is Air New Zealand's loyalty programme where travellers can earn Airpoints dollars and then exchange the points for rewards, including flights and rental cars. AirNewZealand lounge passes are not available for purchase. The exact time varies and can be pretty random. * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. However, it says the breach is limited to customers' names, tier status and membership numbers because alliance airlines share minimal data. You'll also earn Status Points when you fly with us or our partner airlines, which upgrade your membership tier to Silver, Gold or Elite giving you access to a range of great travel benefits. text-align: center; 4. And there's plenty of more ways he can help. Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. If you need other help with your booking, please visit our general help page. Domestic. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. To reset your password, submit your username or your email address below. SECURITY WARNING: Once you have finished your session, please ensure that you log off and close all browsers. It may take a little longer than usual to get back to you. When do international fares go on sale? border-bottom: 1px solid #e5e5e5; Pre-seasoned and ready to use, Lodge Cast Iron skillets are manufactured under tightly controlled metal chemistry and exacting mold tolerances to deliver a consistent product for even heating and superior cooking performance. } Thank you for your patience. Please note that if you change your country of residence to or from Australia more than twice in a 12 month period, you may be charged a service fee of $25 or 25 AirpointsDollars. To reset your password, enter your username and email address and click Send. I already have a airnz account That's great! See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. identity verification (such as a marriage certificate), a copy of your ID showing your previous name (marriage certificate, birth certificate, driver licence), a scanned copy of your passport verifying your new name, a scanned copy of your ID showing your date of birth(passport, birth certificate, driver licence). Should you travel under a name that varies from your Airpoints or Koru account, Airpoints and or status points will not capture automatically, and you will need to send original boarding passes and E Ticket copies to our Contact Centre for manual accrual. If you've not registered yet, you can register for Airpoints online. The cities featured on grabaseat vary daily, but you do have a few options to find out what's on offer: Is there a child or infant price for grabaseat deals? We think our grabaseat deals are so good that there is no need for child or infant discounts. You can use a credit card or debit card for this. These points can later be redeemed on your flights, rental cars, hotels and more. Learn more about multi-factor authentication. If you have an Airpoints with OneSmart card, it's a good idea to suspend it if it's missing, or you think it's been stolen, so it can't be used. You can also sign in to the Air NZ app, which will display your upcoming Air New Zealand flights. Please contact us: kiaora@airpointsstore.co.nz. Check your credit balance and find out how you can use your credit. Existing HSBC customers transferring from another HSBC credit card or customers who have held a HSBC Star Alliance Credit Card within the last 18 months are ineligible for this offer. You can head to the sign-in page and click 'Forgot your password' torequest a password reset. Simply click on the "sign in" button on. Pro-tip: sign in to the website first, for the best Oscar experience. Can I use AirpointsDollars to buy prepaid extra bags? "Order a replacement Airpoints card" "Confirm my special assistance" "Reset my password" And there's plenty of more ways he can help. It's easy to change your personal information. https://ib.airnewzealandcreditcard.co.nz/login. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. How to Sign in to Your Air New Zealand Airpoints Account The login page will require either an Airpoints number, username, or email, and a password to access your account. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. . Some emails may contain website links that are not safe to open. 1 AirpointsDollars will be earned at the rates specified and published by Westpac from time to time on our website at westpac.co.nz/airpoints. Select 'Use Airpoints Dollars' on the online payment page to use your APD to pay for a flight. There are a few reasons you might not be getting them. 3 Status Points are earned on applicable credit cards only. Our team are happy to help with your Airpoints questions, so please get in touch. Forgotten Password Password Self Service If you have forgotten your password, follow the prompts to reset your password. Just because a website starts with https does not mean it's safe. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. Find your Airpoints number and keep track of your AirpointsDollars and Status Points balances wherever you are with the Air NZ app. Find out what you canspend your AirpointsDollars on. You can use your AirpointsDollars to buy any seat for sale on AirNewZealand's website. Learn about the Airpoints programme. Air New Zealand - Login welcome Welcome to Air New Zealand Forgot your password? And there's plenty of more ways he can help. Multi-factor authentication (MFA) is an electronic authentication method in which a user is granted access to a website or application only after successfully presenting two or more pieces of evidence to an authentication mechanism. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. You can use a credit card or debit card for this. See the applicable Credit Card Conditions of Use for full details. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. You can make many changes to your flight details online: All you need is your six character booking reference. The Australian carrier, which has a smaller New Zealand membership base with Velocity, has "an inheritance process in place to support member's family and friends" and the member's points can be. You can earn AirpointsDollars in the air and on the ground. *Lending criteria, terms, fees and conditions apply. Airpoints is AirNewZealand's loyalty programme, and anyone in the world is welcome to join. With four different Airpoints credit cards, there is a card to suit you. No. You may not be able to receive Star Alliance Gold status with a participating Frequent Flyer Program if you already hold, by any means, an equivalent or higher status with that Program (more information available on theStar Alliance Rewards Terms and Conditions). What to do if you travel under a different name You will then be able to enter a new password. You can also purchase a Star Alliance upgrade using AirpointsDollars. If you are travelling domestically (within NZ) and don't have a passport, or if your passport is still in your previous name, you can email us with a copy of your marriage certificate, driver licence or other identification document verifying your new name and date of birth.

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