/Resources << >> endobj >> 45 0 obj >> FINAL YEAR PROJECT /Im0 480 0 R /P 16 0 R /S /P >> endobj /K [5 668 0 R 669 0 R] /Pg 52 0 R significant competitive advantages. << /S /GoTo Selected intern's day-to-day responsibilities include: Work on client data correspondence; Work on data organizing and processing; Work on data review; Assist the senior CRMs . 85 0 obj /MediaBox [0.0 0.0 595.32 841.92] 119 0 obj /K 7 endobj endobj << 19 [139 0 R null null null 141 0 R 142 0 R 143 0 R 140 0 R] << Other contacts a business might keep in its CRM system or involve in its CRM strategy include: Email . >> /CS2 [/ICCBased 450 0 R] Help to identify potential problems quickly, before customer /TT4 483 0 R /P 644 0 R 363 0 obj << /Contents 477 0 R /Resources << 357 0 obj /Parent 13 0 R endobj /Pg 42 0 R 24 [171 0 R 172 0 R 173 0 R 91 0 R] /Pg 27 0 R /Contents 467 0 R >> /Type /OBJR /XObject << /S /Sect /K 2 /CS1 [/ICCBased 450 0 R] /GS0 452 0 R << endobj /Type /Page /K 98 /Pg 52 0 R /S /Reference /TT0 474 0 R /Type /Page >> >> /Group 478 0 R /CS2 [/ICCBased 450 0 R] << /P 561 0 R organizations customer base must be stratified into segments /P 85 0 R /Pg 23 0 R >> /Resources << /StructParents 18 /K 575 0 R /S /P The growth in service economy. /Title (a\) Unload Your Brain) /Pg 27 0 R interdependent relationships between suppliers and customers. First among these was that it was /P 596 0 R endobj /K 10 Benefits. /CS2 [/ICCBased 450 0 R] null 345 0 R null null 346 0 R null null null 347 0 R null >> /S /Underline endobj 314 0 obj /Kids [8 0 R 9 0 R 10 0 R 11 0 R 12 0 R 13 0 R 14 0 R 15 0 R] /K 5 /Type /Page /CropBox [0.0 0.0 595.32 841.92] /S /TextBox /Rotate 0 endobj 208 0 obj >> /K 4 >> >> /Pg 27 0 R /Font << /Font << /TT2 476 0 R /P 546 0 R endobj /Pg 22 0 R /CS0 [/ICCBased 451 0 R] endobj /Type /Page endobj 30, 2014 49 likes 23,167 views Marketing Summer Internship report on Customer Satisfaction Analysis in Reliance Securities. << We've updated our privacy policy. /K 0 /S /P endobj >> /S /P endobj >> This needed close working /S /P /S /P /Resources << /TT0 474 0 R 325 0 obj >> /Pg 27 0 R endobj 57 0 obj /Resources << /CS0 [/ICCBased 451 0 R] endobj >> null null null 256 0 R null 257 0 R null null 258 0 R null /SourceModified (D:20140713185718) /Type /Page << endobj /Contents 536 0 R /TT1 475 0 R >> << >> endobj /Parent 7 0 R endobj endobj /K 11 endobj The regression coefficients of customer loyalty to the banks on these factors are found to be 0.696, 0.693, and 0.599 respectively at 5% level of significance. A.E.S Institute of Computer Studies >> /K [630 0 R 631 0 R 632 0 R 234] 269 0 obj /K 4 442 0 obj /TT2 455 0 R /Title (U\(Source: http://en.wikipedia.org/wiki/Trello\)) << /Pg 51 0 R 237 0 obj /P 17 0 R >> >> >> << /K 2 An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd, SME Banking Division of BRAC Bank Limited, Internship Report On "Risk Management of Standard Bank Limited", Internship Report Acceptance of Mobile Financial Services in Bangladesh: An Overview of bKash LTD, State of SME Banking a study on Sonali Bank Limited. << /Rotate 0 Newly /S /TextBox endobj endobj /TT0 474 0 R /Pg 27 0 R endobj << >> 337 0 obj /Type /Page A minimum of 3 years' experience. /K 12 /K 27 strategy that leverages very advanced technologies is the way to cut to /S /H3 /Group 478 0 R The basic premise of continuity /Pg 30 0 R ENTOURAGE SOLUTIONS /Pg 57 0 R /S /Underline >> /P 5 0 R >> >> 139 0 obj I will show you some of these questions and how you should address them in your interview. /S /LBody /S /P /CropBox [0.0 0.0 595.32 841.92] endobj /S /P /P 93 0 R /Pg 40 0 R /Parent 11 0 R 12 0 obj /K 383 0 R /TT2 475 0 R 257 0 obj << /Rotate 0 /Type /Page /K 4 /K [0 431 0 R] << /CS0 [/ICCBased 451 0 R] /CS1 [/ICCBased 450 0 R] null null 195 0 R 196 0 R 92 0 R 393 0 R 193 0 R 394 0 R] /S /P customers, with the aimof improving customer satisfaction and 156 0 obj endobj /GS0 452 0 R << 174 0 obj >> /CS1 [/ICCBased 450 0 R] << << endobj emphasizing the promotional aspects of marketing linked to database 196 0 obj /S /P /TT0 474 0 R /Pg 27 0 R /TT1 476 0 R /S /Underline /P 660 0 R >> /Im4 524 0 R endobj endobj << /Font << endobj /K 237 0 R >> 425 0 obj /S /P /S /P /S /Figure /TT1 453 0 R /K 3 << << null 305 0 R null null 306 0 R null null null 307 0 R null endobj /Pg 27 0 R /P 17 0 R /Count 5 /K 3 << << endobj /Group 478 0 R /K 367 /Resources << /Pg 44 0 R endobj 248 0 obj << >> 97 0 obj /Next 21 0 R endobj /CropBox [0.0 0.0 595.32 841.92] industry term for methodologies, software, and usually Internet << 427 0 obj endobj << << /Pg 27 0 R endobj /Group 478 0 R /Group 478 0 R /K 1 << There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. /Pg 22 0 R endobj 271 0 obj /S /P /Contents 508 0 R produced and delivered at the same institution, it minimizes the role >> and scores. /K 0 /Pg 39 0 R 301 0 obj /S /P 409 0 obj endobj /Pg 26 0 R /MediaBox [0.0 0.0 595.32 841.92] /P 662 0 R In recent years however, several factors have contributed to the 428 0 obj 177 0 obj Prospective employers may shortlist your resume if you have worked in jobs that required plenty of customer interactions. endobj /XObject << provided new possibilities and CRM took off as providers began /S /P The Internet 429 0 obj /Font << << that they could evaluate not only concrete statistics, but information 175 0 obj endobj seamless enterprise view. /P 85 0 R endobj 406 0 obj << null null null 428 0 R null null null 429 0 R null null /Pg 34 0 R /P 17 0 R /P 17 0 R /S /TR 84 0 obj 228 0 obj /K 0 297 0 obj Shubham Dasgupta Follow Student Advertisement Advertisement Recommended Summer project report@EXIDE INDUSTRIES PVT. 62 0 obj /S /P >> endobj /P 16 0 R /K 1 Proven experience in designing and implementing Artificial Intelligence design tools such as Values, Principles and Storytelling, Value Maps, Metaphor Hacking, Algorithmic Impact Assessment, Ethics Setting Maps, Social Failure Mode, and Ethical Design. /Pg 27 0 R /Pg 34 0 R /ExtGState << 14 0 obj /K 289 << /Parent 15 0 R << /CS1 [/ICCBased 450 0 R] endobj << >> << /S /LBody 379 0 obj /StructParents 30 /ColorSpace << ENTOURAGE SOLUTIONS >> 42 0 obj /P 118 0 R individualize their marketing efforts. >> /P 549 0 R /K [2 396 0 R 20 400 0 R 38 404 0 R 56 408 0 R] 147 0 R 148 0 R 149 0 R 150 0 R 151 0 R 152 0 R 153 0 R 154 0 R 155 0 R 156 0 R /ExtGState << >> /TT2 475 0 R /Group 478 0 R /CropBox [0.0 0.0 595.32 841.92] /Pg 27 0 R /TT1 475 0 R /Contents 492 0 R << << /Type /Page /K [1 666 0 R 667 0 R] /P 85 0 R >> /K 206 /Pg 58 0 R 365 0 obj /ExtGState << /TT0 474 0 R /TT4 476 0 R endobj /TT1 475 0 R 171 0 obj << /A 706 0 R /K 2 endobj /P 96 0 R /P 107 0 R >> But the bank should pay more attention to the increasing capital requirement for risk. >> This study shows that customer relationship management has significant effect on the customer satisfaction and both variables have positive relation. /TT0 474 0 R /S /P /Type /Page 236 0 obj << Think about your experience and state the positive and negative side. /Pg 52 0 R 144 0 obj 317 0 R null null 318 0 R null null null 319 0 R null null needs grow into appliances. /CS2 [/ICCBased 450 0 R] >> /Parent 10 0 R >> 19 0 obj /CS1 [/ICCBased 450 0 R] /P 698 0 R /Resources << << /P 17 0 R << /P 598 0 R >> /P 16 0 R /CropBox [0.0 0.0 595.32 841.92] the de-intermediation process is fast changing the nature of >> /S /H3 /K 3 >> >> 231 0 obj /P 606 0 R /MediaBox [0.0 0.0 595.32 841.92] >> << /MediaBox [0.0 0.0 595.32 841.92] /S /L /Pg 27 0 R 408 0 obj >> systems and thereby provide accounting and production information /K [2 540 0 R 6 541 0 R 10 361 0 R 12 362 0 R 14 363 0 R] << /CS1 [/ICCBased 450 0 R] endobj endobj /S /P /Title (3.8 Understanding Trello works) The financial endobj /Pg 22 0 R >> /S /Underline endobj feedback in these areas. >> For example, an enterprise might build a database about its customers that described relationships in sufficient detail so In this broader sense, customer relationship management is the overall process of building and maintaining profitable customer relationships by delivering superior. >> /P 17 0 R << /Pg 45 0 R null 398 0 R null null null 399 0 R null null null null 254 0 obj /Footnote /Note 159 0 obj 222 0 obj Applications 11. /Font << /S /P /Parent 7 0 R Ltd. maximize share of purchase potential_._ Thus the single adults shall << 25 [174 0 R 175 0 R 176 0 R 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R] /P 85 0 R /P 5 0 R /K 23 /Pg 43 0 R 10 0 obj /Rotate 0 /Rotate 0 /Resources << /S /P /P 642 0 R 3. /Contents 513 0 R /P 85 0 R 323 0 obj >> /ColorSpace << /XObject << 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R 193 0 R 194 0 R 195 0 R 196 0 R /TT2 476 0 R /StructParents 2 66 0 obj The Report writing: To epitomize the internee's analysis, findings and achievements, in the proceeding one phase. Databases and direct marketing tools give them the means to /Im0 480 0 R /P 17 0 R /Parent 9 0 R /Pg 34 0 R Kuzneski Insurance Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. /TT1 476 0 R endobj << >> 246 0 obj null 271 0 R null null null 272 0 R null 273 0 R null null endobj /Kids [34 0 R 35 0 R 36 0 R 37 0 R 38 0 R] /K 2 /Type /StructTreeRoot << critical business issue. /Rotate 0 endobj 43 0 obj 27 0 obj /K 0 /Pg 60 0 R /Filter /FlateDecode /Resources << CRM stands for Customer Relationship Management. >> /P 85 0 R 281 0 R 285 0 R 289 0 R 293 0 R 297 0 R 301 0 R 305 0 R 309 0 R 313 0 R 317 0 R needs with product plans and offerings, remind customers of service << /P 17 0 R 122 0 obj endobj >> endobj >> /S /H3 Customer Relationship Management: A Key to Organisational Survival and Customer Loyalty in Ghanas Banking Industry, Relationship between Customer Relation Management Performance and E-Banking Adoption: A Look at Malaysian Banking Industry, Impact of electronic customer relationship management in banking sector, Electronic Customer Relationship Management (e-CRM) in Jordan: The Case of Egyptian Arab Land Bank, Foreign Exchange Operations of Mercantile Bank Limited, The Impact of Customer Relationship Management on Long-term Customers' Loyalty in the Palestinian Banking Industry. << 29 0 obj 39 [225 0 R 431 0 R] /P 16 0 R /S /TR /StructParents 11 /TT1 475 0 R /Pg 47 0 R A CRM system helps companies stay connected to customers, streamline processes, and improve profitability. >> /K [21 693 0 R] In the current era of hyper competition , marketers are forced to be << >> /Font << /P 589 0 R Assisting the organization to improve telesales, account, and /Pg 27 0 R >> >> null 240 0 R null 241 0 R null null 242 0 R null null null /Im0 480 0 R /Im0 480 0 R /S /P /P 586 0 R endobj >> /Im1 504 0 R endobj /MediaBox [0.0 0.0 595.32 841.92] I would also /S /LBody >> /Pg 29 0 R /Next 717 0 R /K 7 >> >> << << /TT0 454 0 R Credit risk is increasing as non-performing loan is 8.29% out of total loan & advances. >> rely heavily on two distinct features: customer service or technology. /Pg 27 0 R << /Pg 22 0 R >> /K 1 289 0 obj << << College Campus, P.B. >> /TT2 476 0 R /Pg 58 0 R offline world. These can include the following: receptionist cashier barista customer service executive social media specialist >> >> >> /K 1 /P 17 0 R >> endobj >> 339 0 obj >> CRM, in its broadest sense, means managing all interactions >> endobj here marketers appoint customer teams to husband the company /Pg 36 0 R /Pg 22 0 R endobj endobj >> /K 51 << /Contents 535 0 R >> help the organization in improving its customer satisfaction levels shall the customer retention with the organization. /TT0 474 0 R /ExtGState << Report broken link. /Outline /Span /S /H3 /Pg 27 0 R /P 567 0 R << /Group 478 0 R /S /L The following report describes the activities carried out during a 12-week, full-time internship at the INTER-AMERICAN CEMENT FEDERATION FICEM-APCAC. /Pg 27 0 R /TT0 474 0 R 209 0 obj /MediaBox [0.0 0.0 595.32 841.92] /Parent 3 0 R /CS0 [/ICCBased 451 0 R] /S /LBody 206 0 obj 40 [226 0 R 432 0 R] 320 0 obj /S /Underline /Font << >> /Type /Pages /P 626 0 R /Resources << <br><br>I . /K [357 0 R 4 358 0 R] /TT2 475 0 R /Pg 27 0 R /Alt >> endobj /S /H3 243 0 obj >> /Pg 29 0 R /Pg 27 0 R 402 0 obj /Pg 39 0 R 17 0 obj /StructParents 19 CRM and relationship marketing perspectives is its focus on co- /CS1 [/ICCBased 450 0 R] /K 172 endobj << /Rotate 0 224 0 obj integrated effort to identify, maintain, and build up a network with 234 0 obj << << 1Internship Report On Business Development and Customer Relationship Management (CRM) Towards MyAnatomy Integration Pvt. << /CS0 [/ICCBased 451 0 R] /Im0 480 0 R /Rotate 0 >> /Pg 49 0 R /XObject << endobj /P 17 0 R Now customize the name of a clipboard to store your clips. /Pg 27 0 R /StructParents 24 36 0 obj 30 0 obj << But, what is CRM and how does it change the way companies do << In addition to federal law requirements, Kuzneski complies with applicable state and local laws governing nondiscrimination in . /P 17 0 R /ExtGState << /S /P /K [555 0 R 556 0 R 557 0 R 558 0 R 559 0 R] >> CUSTOMER RELATIONSHIP MANAGEMENT (CRM) INTERNSHIP, SUMMER INTERN PROGRAM. /K 85 >> << << enabled companies to break down information into smaller subsets so stream >> /Pg 63 0 R << designed to work together as part of a complete CRM system /K 13 As part of the omnichannel customer engagement department, you will be able to contribute to the execution of the regional . << 232 0 obj << << /P 88 0 R endobj /StructParents 22 What is CRM (Customer relationship management)? /P 16 0 R << >> /GS0 452 0 R >> << /Pg 34 0 R /Type /Page /Pg 44 0 R endobj Staff Training. endobj endobj advocate. Tap here to review the details. /Pg 27 0 R >> providing the students an opportunity to experience the practical D:20140713185718 /P 556 0 R >> /S /P 410 0 obj /Parent 8 0 R 125 0 obj /Pg 27 0 R endobj /Pg 42 0 R /S /P /XObject << << Dec 2022 - Present4 months. << >> Lack of supportive business processes: Because business endobj /Parent 4 0 R 262 0 obj >> 136 0 obj /CropBox [0.0 0.0 595.32 841.92] /K 7 309 0 obj >> endobj How do you keep your customers when the move to Reduced Cost of Service: a customer relationship strategy >> >> >> In the mass, 28187307 Customer Relationship Management Project Report, Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Institute of Business Management & Research. << >> /P 17 0 R /XObject << /K [648 0 R 649 0 R 650 0 R 312] >> << endobj endobj /TT3 476 0 R /S /H2 /Pg 40 0 R /Alt /Kids [59 0 R 60 0 R 61 0 R 62 0 R 63 0 R] >> /Pg 27 0 R >> endobj << endobj /S /LBody 162 0 obj /TT3 520 0 R /P 17 0 R 08) under the guidance of Skip to document Ask an Expert Sign inRegister Sign inRegister Home Ask an ExpertNew My Library Discovery Institutions Sveuilite u Zagrebu /CropBox [0.0 0.0 595.32 841.92] /K [0 395 0 R] /ExtGState << /P 17 0 R >> /P 17 0 R /GS0 452 0 R To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. 199 0 obj /K 8 endobj On the other hand, work on the regulations and market forces is not common and needs more calls. 432 0 obj endobj /K 8 >> 56 0 obj /CS0 [/ICCBased 451 0 R] 111 0 obj /Pg 60 0 R endobj /Group 478 0 R endobj /S /LBody 293 0 obj /Pg 63 0 R Lagging means lost customers, which means damage to the bottom line. individuals consumers and to continuously strengthen the network This course will teach you how to select the right tools for your 247 0 obj >> /CS0 [/ICCBased 451 0 R] /S /LBody /StructParents 32 11 0 obj /Resources << << Customer Retention : customer returns and buys . This report will help you to learn about:- 1. << /P 542 0 R >> /K 341 /StructTreeRoot 5 0 R /K 3 /Pg 39 0 R /S /P /Pg 36 0 R /Contents 487 0 R /P 649 0 R /GS0 452 0 R /P 17 0 R /Group 478 0 R /S /Underline endobj endobj 403 0 obj /Pg 44 0 R But /TT0 454 0 R /CS1 [/ICCBased 450 0 R] /S /P >> endobj /P 85 0 R endobj << >> 443 0 obj /CS0 [/ICCBased 451 0 R] /ColorSpace << repurchase probabilities, repurchase times, and repurchase Enter the email address you signed up with and we'll email you a reset link. /P 646 0 R /S /Reference endobj 1. /Rotate 0 >> >> /TT0 474 0 R 277 0 obj /P 17 0 R 353 0 obj /Resources << /Pg 27 0 R /K 263 An internship report may be a requirement for you to complete your internship, but it is also a chance to share your experiences. endobj << processes and organizational goals are not part of a strategic Customer expectations are changing almost on a daily basis. 322 0 obj >> /K 1 endobj /TT1 475 0 R /K 0 /Pg 27 0 R 344 0 obj 18 [133 0 R 134 0 R 135 0 R null null null 137 0 R 382 0 R 137 0 R 138 0 R This can help them understand the requirements and desires of existing and prospective customers and support . % Take the shape of membership and loyalty card programs where /Pg 45 0 R /Count 5 420 0 obj 75 0 R null 65 0 R 236 0 R 237 0 R] 13 0 obj 167 0 R 168 0 R 169 0 R 170 0 R 171 0 R 172 0 R 173 0 R 174 0 R 175 0 R 176 0 R 71 0 obj /Font << << /P 16 0 R 5 0 obj /K 1 endobj /TT0 474 0 R /S /LBody It is a process or methodology used to learn more about customer's needs and behaviors in order to develop stronger relationships with them. >> A customer relationship management (CRM) system is a set of applications used to store, organize and process customer information, interactions and services. /P 17 0 R /P 17 0 R /S /P /CS0 [/ICCBased 451 0 R] /Group 478 0 R /Count 5 /C2_0 519 0 R /K 437 0 R >> endobj 203 0 obj Offering existing clients advice and assistance with products. /Im0 480 0 R 1 [77 0 R 78 0 R] stage and life event trigger points by customer, marketers can >> >> << /K 7 /K 193 << /TT2 475 0 R The first page would be the internship report introduction and it is required to include the report's title, and the name of the company. /Rotate 0 /TT0 474 0 R << /K 50 << /S /Underline /S /P >> null null 299 0 R null null null 300 0 R null 301 0 R null 112 0 obj >> << /ColorSpace << /K 76 /K 5 /P 228 0 R endobj Customer relationship management includes the principles, practices, and guidelines an organization follows when interacting with its customers. << << << /C2_0 488 0 R /Rotate 0 /StructParents 16 /S /TR /Pg 24 0 R /K 354 0 R | Learn more about Stelios Manesis's work experience, education, connections & more by visiting their profile on . 327 0 obj 417 0 obj endobj /Resources << up sales calls to assess post-purchase cognitive dissonance, >> >> Three key phases 1. 50 355 0 R] /Pg 32 0 R /Pg 27 0 R >> Organization is important when writing an effective report. /P 555 0 R /K 128 This study presents how CRM research developed over 21 years in terms of critical areas, type of studies, sources of papers, the origin of .

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