This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! I will come back and edit the post if I experience anything that you've listed. GoTrax - GMAX Electric Scooter. Even if you've just ridden it, the battery may not be sufficiently charged. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? The problem with your Gotrax scooter may be a loose connection or a dirty charging port. 3. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Max speed: 7.5 MPH. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream If your Gotrax hoverboard will not turn back on you are experiencing an issue. Make sure the petals are level with each other and on a flat surface. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. Install the locking hook and the two screws into the head unit. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. We show a quick view. If all of them work normally, then you need a new charger. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. The motor would sometimes "sputter" (not engage) when you push down the throttle. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. It was the front wheel so more difficult, cost 40 for replacement. Scary at first. Cruise control automatically goes on every time when riding. You will see the LED lights start to flash. Find low everyday prices and buy online for delivery or in-store pick-up. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. Yes, you read that right. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. Powered up the scooter. Is a fire hazard. I tried these fixes and the problem got solved. Here is a link to find the manual for your Gotrax hoverboard. GOTRAX. For example, only standing with one foot on your hoverboard can cause some models to beep. This is telling you the charger is working. I kicked off the odometer began registering speed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Turn the key or power switch on and engage the throttle all of the way. I am on the hook to pay for shipping to send back their poorly made products. Problem not solved. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. In this video we take a look inside a GoTrax G2 Scooter. This is the best method to factory reset GOTRAX GXL V2. Create an account to follow your favorite communities and start taking part in conversations. Free standard shipping with $35 orders. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! We check over 250 million products every day for the best prices. Looks like spring issue. 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Use a can of compressed air to clean out any dirt and debris that may be stuck in there. In all cases the company has been slow to respond. Turns on but shows zeros no matter what. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. So far so good for me. Problem is from inside the tire assembly. 0000008779 00000 n The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. Once you ensure the position is correct, gently slide the pack into the tiller. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. k 3TXK c"b0] 3:P $% They cannot show error codes. Happy to help! Recommended rider age . Related: Mobility Scooter Battery Losing Power Uphill Fixed. To determine whether either of these is true, unplug all of your devices from power and try charging them again. The difference is, these are much more fun! If this does not work, replace the console. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 Thrifty Tool Shed 31K views 1 year ago Trying to Fix - GoTrax GXL Scooter - Randomly Stops Working Fix It 4.7K views 4 months ago Why. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. These codes will pop up over your console's display when there are issues within your electric scooter. So, 3 hours for 4 bars = 45 mins of charging time per bar. Has expected us to be scooter technicians to diagnose the problems. This is one of the most common problems we hear about, so it's always worth checking first. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. After fully charging, I prepared for the first ride with the new parts. It is not managed by iFixit staff. Check the lights, the brakes, and all the features, and make sure they are all working properly. Make sure that these are not punctured if they are air-filled. I have given up on this company doing the right thing. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. . All night charging leads to 15 minutes of riding. Here is a link to find the manual for your Gotrax hoverboard. Find your product below and click the link to be directed to the specific information for troubleshooting. Front wheel cover scraping wheel - easy fix but annoying. Entice customers to sign up for your mailing list with discounts or exclusive offers. Not much help really. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. E03 - Change speed settings or gear. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . If it is hard to install, stop and inspect the consoles pins under the head unit. GOTRAX - F5 Electric Bike . But when I press the throttle, nothing happens. Roller Blades/Bikes. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. Weight: 17 pounds. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. I continue to struggle with GOTRAX's customer support team. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Now i have error code 30! Please Note, some electric scooters share error codes. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. If the battery is fully charged, then the issue is likely with the motherboard or wiring. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. Check which of them the problem is and get it fixed immediately. I finally received the replacement parts. Visit the Gotrax . Reply, Took mine to the local bike shop. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. We'll go through each electric scooter and the error codes that occur. You can now turn your hoverboard back on.*. This is a few specific actions that act as a reset for your board and can fix many common issues. If the battery is fully charged, then the issue is likely with the motherboard or wiring. Will this problem come back? You can now turn your hoverboard back on.*. (If you see an issue, please stop and consult a technician before proceeding.). E10, E11, E12 - Contact GOTRAX Customer Support. It will display all specifications more visibly. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. If there is, youll need to buy another one and replace it. Kick stand wobbly. It's a 36V 6 Ah battery that offers higher performance. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. We'll go through each electric scooter and the error codes that occur. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. I cant find anyone who sells them including the gotrax website, acisneros0873 - If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. 21E, 22E, 25E, and 30E - Replace console to fix error code. Make sure all connections are secure and there arent any exposed wires or noticeable burns. hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK Entice customers to sign up for your mailing list with discounts or exclusive offers. Of course, with any new or growing technology there are often hiccups along the way. If the scooter works after disconnecting the brake switch then the brake switch is defective. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. Bolts provided are rusted - poor quality control. 0000003099 00000 n Check Out Our Guide! IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. You may want to check your fuse box to see if any fuses are blown. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. You will see the LED lights start to flash. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. As you can see here I was able to do it with my fingers. It is possible to check the voltage of your battery using a voltmeter. I've had mine for almost two weeks now, and have not experienced these issues. 0000002509 00000 n No. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Brand new battery not holding charge. But some parents may balk at spending more than $100 on an electric scooter. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. *You may need to perform a recalibration up to three times to fix your issue. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! Shop safe on GOTRAX Official website. Listen or look back to see if the rear wheel is slowly spinning. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). There is no doubt that hoverboards are a popular and fun way to get around. I'll monitor the post to see if these are isolated or widespread. I was super encouraged as the handle bar looks a little different from the original version I received, better. Back wheel brake mis-aligned. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. %PDF-1.4 % Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. I requested a refund. 0000017087 00000 n Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. Gotrax is known for adapting its electric vehicles to the needs of consumers. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Doesn't matter if the battery is charged or not. If the wheel spins only when the battery charger is plugged into the scooter then the . Using caution, grab the top of the battery and begin to lift it out of the tiller. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. If that doesn't work, email support. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. 0000002170 00000 n All electric scooter have a fuse or a circuit breaker. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. This was fixed with the company sending a replacement tire. 51 reviews. Then plug your charger cable into both ends and leave it overnight. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Odometer not working. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Learn more about your GOTRAX from full overviews and specs to troubleshooting. GOTRAX sent me a battery and a replacement handle bar. E07 - Replace Motor or Motor Wheel Assembly. The speed of the GKS kids scooter is locked at a safe but fun 10mph. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. When the scooter is powered on, press the power button 3 times to switch the speed unit display. To power the scooter off, press and hold the red button for 5 seconds. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. Test The Battery Pack On A Scooter That Runs. 20 MPH Max speed and durable 10 . Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. 0000003486 00000 n Gotrax scooter not charging? Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. Disconnect the brake lever switch connector from the speed controller. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. I have updated my review from 1 star to 3, and will update again . Watch out world! Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Include an image for extra impact. Electric Scooters I requested a refund. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. A fully charged battery will have between 36 and 42 volts. How do you check the odometer on the GXL V2? 0000000016 00000 n If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. If the scooter is off but still takes off, this means that the control box is damaged. Troubleshoot common issues with your gotrax hoverboard with our handy guide. There is no doubt that hoverboards are a popular and fun way to get around. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. On that same hill last week I got about 16 top speed. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. E02 - Adjust your brake calipers so that they operate effectively. It sounds like a bad battery but checking the connections is the first step. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. Circuit breakers are usually on the outside of the scooter. Fix Water Leaking From Air Conditioner. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. I continue to struggle with GOTRAX's customer support team. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. GoTrax GKS: Specs. I also have a V1 and no issues. If it's not been used for a while, it might need charging. EXTRA FEATURES- Get the free app to choose between 3 different ride modes, track travel time and distance, share your activity with friends, and more. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. But, as soon as it worked for quite some time, it started showing various problems. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. In addition, I now have the old lithium ion battery I need to figure out how to dispose. Post adapter arcing when plugged in. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Turn the key or power switch on and engage the throttle all of the way. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers Took 8 business days to fix (total of 11 calendar days). When GOTRAX GXL V2 is powered on press and hold Power Button for 5 seconds. 0000007190 00000 n Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Even if just pressing for a second - Kind of scary actually. Beeping can also indicate uneven pressure on the hoverboard sensors. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. My GoTrax (about 5 months old) started acting weird today. Yes Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. If you have done these things, but are still having trouble, please contact customer service. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. Press question mark to learn the rest of the keyboard shortcuts. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. $799.00. Tip: Try to lift as straight as possible out of the tiller. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. I have had it for over a month now and have had zero problems with it. Returned the v2 and are now trying a m360 instead /crosses fingers. Easy Fix but time consuming. Take care of your ride so it can take care of you. When it comes to hoverboards, the magic fix-all is called recalibration. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Scooter is in the dumpster. Hold down the power button for 10 seconds. 110 20 This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Of course, with any new or growing technology there are often hiccups along the way. This may be caused by several factors, but luckily there are solutions to all of them. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. I absolutely love this scooter. rider weight: 154 Lbs. Here is a link to find the manual for your Gotrax hoverboard. You can recalibrate your Gotrax hoverboard by following the instructions above. Resolved through warranty, in the mail. If damaged do not proceed. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - Motor stutters with rapid jerking and wont go.. possible motor failure.

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