Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. Mobile costs may vary. Heres how well help put things right. Another great way to contact BT without calling is to use the BT live chat service. From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. again. Be confident about transforming your business. From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. Get a 200Mbps leased line for 299/month (ex VAT). Subject to credit check, business registration and a 5-year minimum term. Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. Sounds good doesnt it? later the dashboard view will be restored. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Our great-value business broadband offers fast speeds and a reliable connection. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. Make sure youre always connected with mobile, broadband, phone systems and more. Offer ends 5 March 2023. Fix Problems and faults Contact Chat, phone, or email Contact us about. We're here to keep your teams connected as the trusted partner of businesses around the globe. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. BT Business broadband, phone line, email or Cloud Voice services not working properly? Its really that simple to contact BT Broadband by SMS. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Message. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? Using Wi-Fi that doesnt drop. If you have a complaint about BT, there are several ways in which you can make a BT complaint. Use the contact options below once you have placed your order. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. Its not just quicker to view bills and track orders, you can even test the speed of your broadband. This price does not include in-life modifications, upgrades, or moves on existing services. Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? Terms and Conditions apply. The BT phone number and IVR options are available in the table below. A BTnet Leased Line not quite right for you? And if you do experience service stops, well provide money-back credit. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. business one. We always aim for 100% target availability, but sometimes things do go wrong. Simply follow the instructions and you might not need to call BT Broadband. We aim to respond to your email within 48 hours - excluding weekends. Read more about our network latency here. We guarantee we'll carry out repairs within five hours so you can continue with business as usual. In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. Contact BT for help and support with your BT broadband, TV, home phone or mobile. That means you get fast, reliable speeds. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update. Mobile costs may vary. Adjust your speeds to align with your needs: it's internet that grows with you. In the latest release we've fixed some bugs to improve your experience using the BT Business app. Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Choosing a BT phone number or contact method is important to get a better customer service experience. Related Types of Business | Related Locations. Download our Service Level Agreement to find out more. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. We know that the internet is key to your business, and downtime means lost revenue. Online, report a fault with your broadband, phone, or BT email. Weve got your order request and will be in touch soon to complete your order. Get in touch with our BTnet team to get your quote and get started with your dedicated private line. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. Data privacy and security practices may vary based on your use, region, and age. Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. Choose your leased line plan Compare leased line pricing and find the best fit for your business. Starts with two letters followed by six or seven alphanumeric. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. We use Direct Private Peering, so traffic doesnt pass over the public internet, and our low latency network minimises lag for unrivalled performance. Help and support; Contact BT; Back. BT live chat is a great way to quickly chat with a BT Business representative who can help you with your enquiry. These cookies allowed us to study how users navigate on the website. Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . The BT Business live chat is available Monday to Friday from 8am to 6pm and you can access it by following these simple steps: If BT live chat is available for your enquiry, you will see a button marked Chat now. Search The Phone Book from BT to find contact details of businesses across the UK. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. Contact | Business Broadband & Internet help | BT Business Business help Broadband & internet Contact Broadband & internet Popular Commonly asked questions Setting up Get up and running Using Making the most of . Location. Get answers to all your questions here. Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. We have a range of ways to get in touch for new and existing customers. BT Business App Save time, manage your account, and check your services at your fingertips How to Buy an Online Listing . If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. Requesting a copy bill Check service status We can only deal with BT Business accounts. Get help for all your BT Business products and services. Visit our online customer service help and support areas Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. Or ring us on : 0800 672 331 Register a complaint Contact Report a fault online to put things right. Looking for help placing an order? Download it now to be totally on top of things: View, pay, and download your bills. BT Phone Number for Customer Service & Broadband, Where To Get the Best Moving Boxes in 2022, Power off your BT Broadband router and disconnect it from the power, Plug your router back in to the power outlet, Wait at least two minutes to allow the router to fully boot-up and connect, Youll get a follow up call within 30 minutes, On the next screen, choose the product you need help with, Online via BT Live Chat or the complaints form, Eight weeks has passed since you first made your BT complaint, BT have issued you with a deadlock letter, Post: Ombudsman Services: Communications, P.O. 0330-123-4567 from a mobile All connections are subject to survey. WhatsApp us, The quickest and easiest way to contact us. Broadband not working properly? If you're on your computer, you can download WhatsApp for Desktop. Achieve a smarter digital future with our technology and business solutions for public sector providers. Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing. Discover solutions that are built for your business, whatever you do. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board Want to write to us? This will connect you with a BT Broadband Specialist so you can have a text conversation with them. In order to view the dashboard you will need to add Contact sales. Well need your site address and postcode, and an overview of what youll be using your connection for. There are lots of quick and easy options to manage your . Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. Search The Phone Book from BT to find contact details of businesses across the UK. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. However, a well-designed system should route a customer to the right person. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. Make sure you're always connected with mobile, broadband, phone systems and more. BT broadband complaints. The Phone/Broadband/Fault Reference Number you have entered is invalid, please try Maybe there's a problem with your order. By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. If you're having trouble with your Broadband, the first thing you need to do is to run a few checks on your BT Broadband router. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Available 24/7Free from UK landlines. The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. A business leased line, on the other hand, is a dedicated line just for you. This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. You can also track a fault using a phone number or service ID like these: Starts with 07, followed by nine numbers and no gaps, Starts with CV followed by eight or nine numbers, Starts with FB followed by two letters and seven numbers, Starts with 062, followed by eight numbers and no gaps, We have detected additional accounts have been added since you last viewed your Hosting video calls. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Work faster, smarter, safer, and stay connected with your world. Running cloud-based applications. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Monday-Friday08:30 - 17:00Free from UK landlines. Our SME solutions are for you. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. Mobile costs may vary. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. Contact BT . If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. We aim to fix any faults within five hours day, night, or weekends. The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with. If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. Dont miss our hassle-free ways to help yourself. By continuing to browse, you accept the use of cookies. I understand that any big company has large numbers of employees. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. If you need help quickly, use the other contact options. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? When you run the tests online, well ask you simple questions, and let you know how well put things right. Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. Mobile costs may vary. If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 If an engineer needs to fix the fault, you can choose the best time for them to visit. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. If you're on your computer, you can download WhatsApp for Desktop. Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. Get a BT ultrafast fibre broadband deal today and bundle your TV. Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. This is just a tiny fraction of the information contained on BT Business' contact page! BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. Faults and Orders dashboard. About BT Our Executive Committee The Executive Committee provides input and recommendations to assist the chief executive with strategy development and operational management. BT Group is one of the UK's largest businesses, directly employing more than 80,000 people across various brands, including EE and BT Business. Try contacting support if you still can't That looks like a residential order number rather than a Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. Free from UK landlines. BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. Representative Office. With an ultra-low latency network, theres no delay when it comes to voice traffic, and we use Quality of Service prioritisation to offer business-grade calls with no delays or dropouts. Suitable for smaller businesses who need more than what broadband can offer. You can find our standard Terms and Conditions at www.bt.com/terms. The developer provided this information and may update it over time. BT Business App Save time, manage your account, and check your services at your fingertips Weve broken down each way you can contact BT so you can choose the best option for you. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". Price subject to survey and location. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. The BT Business app is the easiest and smartest way to manage your BT Business account on the go. If you need help quickly, use the other contact options. More information and review your options. You can also find the BT opening hours so you dont call when the lines are closed. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. Mobile costs may vary. track your order. When people connect, there's no limit to the good they can do. You can do lots of things without picking up the phone. Well offer the fastest fix with the first available visit youre in control to change it. Our activities added 24bn to the UK economy. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. How does BTnet work with cloud applications? BTnet Express From 50Mbps Ideal for smaller businesses Has hybrid work affected my offices bandwidth needs. Click on the button below to track the parent order. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. You need your billing account number. a fault or order with your fault or order references. T&Cs apply. We're sorry but you need to use a different order tracker for that reference. When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. BT Headquarters For corporate enquiries only - call or write to us at our registered office: 020 7356 5000 BT Group plc 1 Braham Street London E1 8EE Registered in England and Wales No. That's why we've been named as a leading service provider by Gartner. Rest assured that your call is really important . Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. How to Contact BT Openreach? As your business grows, the demands on your internet connection grow too. Business growth needs a rock-solid infrastructure. However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. Live chat, phone or email for business billing enquiries, No matter how hard we try, we don't always get things right first time. AGE UK LONDON Business Description. Discover solutions that are built for your business, whatever you do. You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. View bills, set up and manage devices, check service status, speed and much more. Its quick, easy and available 24/7. We have the UKs biggest network, delivering unrivalled coverage, capacity and resilience. Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. WhatsApp us, The quickest and easiest way to contact us. You can do lots of things without picking up the phone. Weve updated our BT Business privacy policy. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. There are no limits to what people can do when they connect. Necessary to provide basic functions of the website such as page navigation. Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. Set up and alter your Direct Debits. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. Otherwise, please make sure you've got a business reference and try again. The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously. You'll get a PDF file to keep and print out. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Its quick, easy and available 24/7. Create an account Are you an EE Mobile customer? Website. Report a fault online to put things right. Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. track your order here. Whatever industry youre in, weve got tailored solutions to help your people work smarter. Every single time. We needed to save money for the good of the Gosport and Fareham Academy Trust. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? Fix Problems and faults Contact Chat, phone, or email Contact us about. Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. This means finding the right BT phone number can be more difficult than you first thought. order and you'll shortly receive an email with an order number you can use to Search The Phone Book from BT to find contact details of businesses across the UK. Sorry, something went wrong. Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. Starts with VOL followed by three and eleven numbers, Oops. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. Contact BT Business. Sometimes we can identify and fix a fault at the same time. Broadband & internet BTnet That means there are no busy periods or dips in data service to worry about. If you're not happy with how your complaint has been dealt with, our guide will tell you what to do. Don't worry, if you don't have the details of these accounts you can still track Safety starts with understanding how developers collect and share your data. BT business solutions Work faster, smarter, safer, and stay connected with your world. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. Prices ex VAT. Change your UK billing address. Available 24/7. We offer reliable connectivity, but sometimes faults do occur. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. We only collect anonymous data. Every single time. This will involve a complete review of your complaint to make sure nothing has been missed. 08:00 - 18:00. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. New BTnet EAD customers only. Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. Raise a general billing enquiry. Lessons BT Business Teach Us

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