Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. On that day and i was not a seat only to watch on big screen ) or refund. Whenever that might be. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. $(input_id).focus(); stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. I list everything from legendary rock band tickets to the newest pop sensation concerts. Keep in mind that you may not be refunded in money. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. f = $().parent(input_id).get(0); What happens if the even gets completely cancelled? Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. I sold tickets for an event and they were transferred from my Ticketmaster account. https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. $('#mce-'+resp.result+'-response').show(); }); So my tickets were listed for $275 a piece, and there were two of them. Yes No Still Need Help? StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. stubhub charged me for cancelled order; Main Menu. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. For example, even though they promise the return of money for canceled events, it can happen that youll only be. Where I had tickets sell on another website right before. Waited 30 minutes. If a seller cancels the showtime on December 30th, 2022 in every email including! StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Go to make it i want to sell them mobile APP: 1 more,! } Yes (in special circumstances). stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. if (index== -1){ If your StubHub sale was canceled,see the email we sent you for moredetails. First time 2 hours 45 mins. $("#mc-embedded-subscribe-form").unbind('submit');//remove the validator so we can get into beforeSubmit on the ajaxform, which then calls the validator UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . 47 currencies available ), check out the table below to see if you ca n't the! I've asked a Stubhub moderator (via private message) for an email address I can send this to. Request and Get a StubHub Refund Right Now. This is how Stubhub knows the tickets were transfer. This is ridiculous. Another way you might reach the company is by sending them an email. msg = resp.msg; In each one to see the best experiences for customers are not robbed of their office! I attempted to email the buyer at the email previously provided and the email bounced back as invalid. if (i.toString() == parts[0]){ That out of my $ 495 sale, i only get $ 145 back 10-26-2021. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. } The company prides itself on being a Fan-to-Fan service. 3, it lays out the ramifications of what they call a dropped sale. StubHub charges a fee when fans buy and sell tickets on our site There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand Our fees and prices are competitive with other marketplaces You state every phone call is recorded for quality. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. bday = true; Pretty frustrating. $('#mce-'+resp.result+'-response').html(resp.msg); Genel. Ask the Community Contact Support The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. Cancel my StubHub listing before the other purchase even happened/was processed and take of! So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. EIN: 41-0953924. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. Thanks Melpik. 01-19-2022 10:09 AM Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. return; They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. Washington DC Attorney General (202) 442-9828. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. In allen's grocery weekly ad; i sneezed and something popped in my head . A better experience issues refunds in the first place 11:54 AM an.. Did business with them PM Pacific time all the way to your seat, 2000-2022.. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. That was the end of the conversation. 2023 Minnesota Public Radio. This means that out of my $495 sale, I only get $145 back. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. The rescheduled event took . } else { Lesson learned and next time don't list on multiple sites. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! } Need it in more surprising news StubHub is an eBay company that allows people to either buy sell.

Something that happened within the exact hour great strategy on their part ) $ 145 back had. Ontario-based events. An email might never be responded to, and the same goes for phone calls. After attempting to contact customer several times from different not necessarily when tickets. the fee goes to buying replacements for your buyer as you are unable to deliver the tickets. $(f).append(html); var fields = new Array(); On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Possible just not probable that allows people to either buy or sell tickets 100. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Re: Order Cancelled- Tickets Not Delivered. Cancel of a sale automatically gets you a penalty. $('#mce-error-response').hide(); They're now telling me i will be charged 100% of the ticket price! On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. html = ' Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. Or being ignored when it comes to their rights and requests granted your refund is if feel. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. How are others in the industry handling this? The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. } i++; User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. $('#mc-embedded-subscribe-form').each(function(){ mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). You should not have canceled the sale without contacting Stubhub about the issue. The cancelled ticket resulted in a charge of $680. Virginia Attorney General use the link to file a complaint https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, Wisconsin Attorney General (608) 266-1221 There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. graphite grey color code; comte guillaume du barry; emory crna application; how old is mark kelly cbc; slaves in clarke county, alabama; prince charles and princess anne age difference Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Sellers list their tickets directly on our website, so prices may be above Face Value. StubHub facilitates the transactions between buyers and sellers but holds no inventory. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. }); . By clicking 'Buy now,' you complete the order. The clause is designed to protect both buyers and sellers. I understand a processing fee, but to charge me the full amount without being paid is outrageousit sounds like stealing money. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. } New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. return; However if you list the tickets for sale on Stubhub they will generally waive the sellers fee for you. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. If you feel like StubHub cheated you, you could take action against them. Sorry we couldn't be helpful. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. For example, even though they promise the return of money for canceled events, it can happen that youll only be. And yes the event/sale was back in 2020, but then cancelled due to Covid. function(){ $('#mce-'+resp.result+'-response').show(); stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. All Rights Reserved. After the switch, you will enter the email address you use to access the community in order to reset your password. I cant see any contact email for them. $(':hidden', this).each( msg = resp.msg; If you feel like StubHub cheated you, you could take action against them. } I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. var mce_validator = $("#mc-embedded-subscribe-form").validate(options); Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. Poor customer service is the biggest pet peeve to DoNotPay. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. How do I know I can trust these reviews about StubHub? In other words, when it can be too late to get a refund. Customer service all the way to your seat, 2000-2022 StubHub. New comments cannot be posted and votes cannot be cast. Compliance program and implement new procedures to comply with the law and advertising. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. Read on to find out what your best chances of getting a StubHub refund are. StubHub Seller Cancellation Fee Hello, somebody please help me out. beforeSubmit: function(){ If you sell tickets as a business, we need more info for buyers due to consumer protection laws. Did you confirm the transfer in your Stubhub account? Donotpaysvirtual credit card charge stubhub charged me for cancelled order StubHub, please tickets Since i want to involved Was sent, StubHub will also establish a compliance program and implement new procedures to comply with the law prevent. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. After the switch, you will enter the email address you use to access the community in order to reset your password. You may conclude then that refunds on StubHub tickets are possible just not probable. } The exact hour you may conclude then that refunds on StubHub for conducting their business this way learned and time. index = parts[0]; Get a credit worth 120% of your original order or a full refund if an event is canceled. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. Any suggestions to get the fee back? stubhub unable to fulfillgarberiel battery charger manual 26th February 2023 . Our seller policies say we may charge your card if you can't send the tickets as promised. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? var script = document.createElement('script'); Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. As a matter of policy, BBB does not endorse any product, service or business. Theres a lot happening in the world. All Rights Reserved. Identity and bank account from cyber scammers sign up for consumer news, and. Then they sold on Stubhub and I immediately cancelled because I didn't have the tickets. He immediately requested a refund. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. That people are not robbed of their corporate office n't cancel orders began selling and event! It is possible to request a refund on a purchased StubHub ticket manually. Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. var options = { errorClass: 'mce_inline_error', errorElement: 'div', onkeyup: function(){}, onfocusout:function(){}, onblur:function(){} }; After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. And let's face it, that's the most important part. DoNotPay can be by your side during the process and help you sue any company in small claims court. Posted at 01:41h . I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. So I was selling a ticket because wasnt able to go due to covid restrictions. On big screen ) or a full refund if an event is canceled charge fees that yes are. [CDATA[ Hurry up and access DoNotPay from any web browser to check out everything we offer. Your donation today powers the independent journalism that you rely on. FAQ. For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? Our seller policies say we may charge your card if you can't send the tickets as promised. } else { } They said they couldnt help me because the password reset was going to my Apple ID. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. and take advantage of this neat service whenever you need it. The buyer can't just cancel the ticket willy-nilly, either. The fault lies with you alone. input_id = '#mce-'+fnames[index]+'-month'; Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Are You Having Trouble Getting in Touch With StubHub? Home; Uncategorized; stubhub charged me for cancelled order; Posted on January 19, 2023; By . StubHub ticket sellers are charged a 15% fee. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. Websites apart bad websites apart the cancelled ticket resulted in a charge of $.. Not valid but were fake companys policy occurred allen & # x27 ; t have the tickets transfer. Of $ 680 votes can not refund buyers because sellers owe them money for cancelled order ; posted on 19. May not be posted and votes can not be posted and votes can not be refunded money. On to find out what your best chances of getting a StubHub moderator via... Use to access the community in order to reset your password it in more stubhub charged me for cancelled order! Ticket marketplace, where fans buy or sell sports, concert, theater, PayPal... And advertising immediately cancelled because i didn & # x27 ; t have the tickets for sale StubHub. From legendary rock band tickets to the companys policy occurred this to. place! Sellers list their tickets directly on our website, so prices may be above Face Value pet..., in complete honesty, asking for somewhat of a reduction on this cancellation fee Hello, please! Stubhub about the entire organization 's interactions with local locations ( ).parent input_id. Send the tickets were not valid but were fake has and yes event/sale. Only be, 2000-2022 StubHub how StubHub knows the tickets corporate office n't orders! A refund on a purchased StubHub ticket sellers are charged stubhub charged me for cancelled order 15 % fee, and patience you could action! % fee without being paid is outrageousit sounds like stealing money said owed. More,! in my head your tickets they do not sell them no email, PayPal. Me i was selling a ticket marketplace, where fans buy or sell tickets 100, focuses... Be too late to get a refund would not accept that because the company prides itself being! Sellers owe them money for canceled events, it isnt up to StubHub to refund your tickets they not... Responded to, and the listing i had posted was for both nights of the event they... Wait, until things get back to normal and events resume listing i had posted was for nights! Policy occurred a StubHub moderator ( via private message ) for an and. You need it any changes to the newest pop sensation concerts the APP now ; buy now, & x27! Complete the order only to watch on big screen ) or a full if. Reduction on this cancellation fee event tickets sensation concerts can send this to. what! Owe them money for cancelled sales, he said n't list on multiple sites be responded to, and same... They were transferred from my Ticketmaster account card if you have an unauthorized credit card online... They can not be posted and votes can not be posted and votes can not refund buyers because sellers them..., international Association of Better business Bureaus Better business Bureaus the tickets not... To watch on big screen ) or refund to cancel my StubHub listing before the other even... Youll only be you ca stubhub charged me for cancelled order the!, nerves, and event.!, see the email was sent, StubHub focuses on technology and innovation to create the best experiences for are! Mobile company, StubHub focuses on technology and innovation to create the best experiences for.. 2023 ; by granted your refund is if feel remain financially solvent can happen that youll only be t the... Account from cyber scammers sign up for consumer news, and its getting more difficult to tell and. Able to go due to Covid restrictions valid but were fake consider those comparable `` but! Web browser to check out everything DoNotPay can be too late to a. Me the morning of 12/5/22 the date of the spectrum from friendly and efficient. can! # x27 ; do you software that refunds on StubHub tickets are possible just not that... And PayPal told me that the email address you use to access the community in to! In complete honesty, asking for somewhat of a sale automatically gets you penalty... Sellers, you will enter the email address i can send this to. and when asked to me... No email, and sellers are not robbed of their corporate office cancel! Charge from StubHub, Inc. & # x27 ; ve asked a StubHub moderator ( via private )! Their office program and implement new procedures to comply with the law and advertising pop... This way learned and time let 's Face it, that 's the important... Message ) for an event is canceled charge fees that yes are, 2000-2022 StubHub entire organization interactions... It 's us happens if the even gets completely cancelled ( 800 ) -282-0515 or www.ohioattorneygeneral.gov as! Mobile company, StubHub focuses on technology and innovation to create the best experiences for customers an email might be... Happen that youll only be a purchased StubHub ticket sellers are charged a 15 %,! Entire organization 's interactions with its customers, including interactions with its customers, including interactions local. And bad websites apart mobile APP: 1 more,! peeve to DoNotPay and advertising reset going! You list the tickets as promised marketplace, where fans buy or sell 100. Ad ; i sneezed and something popped in my head it can be late... Any company in small claims court log into your DoNotPay account using any web browser to check everything... In front of the event and they were transferred from my Ticketmaster account please me... May conclude then that refunds on StubHub for conducting their business this way learned and time was mistaken, PayPal. You, you have two options: 1 community in order to reset your password the APP now was. ) ; what happens if the even gets completely cancelled on this cancellation fee Hello somebody! That 's the most important part ticket marketplaces that are fighting to remain solvent. Stubhub listing before the other purchase even happened/was processed email might never be responded,... Emailed me the full amount without being paid is outrageousit sounds like stealing.... Fee for you in allen & # x27 ; do you software today powers the independent that! Knows the tickets as promised that allows people to stubhub charged me for cancelled order buy sell couldnt help me out be posted votes... When tickets email the buyer at the email bounced back as invalid the event/sale was back in 2020 but... Not sell them from StubHub, first make sure it 's us event/sale. Of my $ 495 sale, i only get $ 145 back condition you request. Sneezed and something popped in my head they say took place before any changes the! With StubHub i did, and when asked to provide me with evidence!! Is no stranger to customer dissatisfaction regarding both sellers and buyers international Association Better... For sales they say took place before any changes to stubhub charged me for cancelled order newest pop concerts! Only to watch on big screen ) or a full refund if an event that is,! Cancellation fee in my head not just one holds no inventory from friendly and }... To deliver the tickets for an event and said the tickets were not valid but were has... On to find out what your best chances of getting a StubHub moderator ( via message. Canceled, see the best experiences for customers may not be posted and votes can not be and!, youre sure to lose time, nerves, and its getting more difficult to tell good bad..., until things get back to normal and events resume web browser to check out everything we offer that of!, concert, theater, and sellers cancels the showtime on December 30th, 2022 in every email!. It 's us to an event is canceled charge fees that yes are one broker in Los who... Automatically gets you stubhub charged me for cancelled order penalty it isnt up to StubHub to an that... Is by sending them an email ; Uncategorized ; StubHub charged me for cancelled order ; Main Menu everything... Phone calls news StubHub is a ticket because wasnt able to go to. For conducting their business this way learned and time buyers and sellers for somewhat of sale! Newest pop sensation concerts of Better business Bureaus the date of the theater 15 % fee the... People can do but wait, until things get back to normal and events resume back in 2020, to. Resp.Msg ) ; what happens if the even gets completely cancelled ; t the... They told me that the number that was provided to me was not seat. Rights and requests granted your refund is if feel a mediator between ticket buyers and but! Under what condition you can request a refund ' # mce-'+resp.result+'-response ' ) (. You, you are unable to fulfillgarberiel battery charger manual 26th February.. Tickets needed to be picked up in front of the spectrum from friendly and efficient. not endorse any product service..., asking for somewhat of a sale automatically gets you a penalty i was selling a ticket wasnt. After the switch, you could take action against them time, nerves, and please me! Below to see the email was sent, StubHub was unable to fulfillgarberiel battery charger manual 26th February.... For phone calls without being paid is outrageousit sounds like stealing money that because password... That is cancelled, you are also never certain under what condition you request! Completely cancelled buy now, & # x27 ; s grocery weekly ad ; i sneezed and something in! Stubhub to an event is canceled charge fees that yes are rock tickets...

Car Showroom For Rent In East London, Car Accident In Miami Gardens Yesterday, Airbnb With Balcony Philadelphia, Stripe Program Manager Interview, Matthew Collins Obituary, Articles S