We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. I waited another 3.5 hours to be booked on a flight with the agents continually telling me they were waiting on the airline. It feels predatory. Will see if I get a refund. They are very clear and fast. Cheap prices are no worth it if you have to deal with this stress. And I am not entitled to a full refund because after the "analysis ' they found that a certain code is missing from my ticket. Im in another country. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. I have contacted them several times for a simple change due to flight cancellation on the airline's part. CHATDEAL IS BAD DEAL !!! Kind regards, Changes, Cancellations & Refunds 9 . I then asked for a refund for my tickets and they are currently giving me the run around and saying they are waiting on the airline. For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. Kind Regards,Chatdeal Service Team. We are waiting for you back! Dear Yaq,Thank you for your amazing feedback. It is a very time consuming process when you are already stressed out with flight changes. Dear Bea,We apologize for the difficulties encountered with your reservation. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. A piece of advise for whoever read this: Save some money and buy your tickets directly with the airline or try to find a more honest travel agency, definitely not this one. Kind Regards,Chatdeal Team. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. We look forward to seeing you again!Yours Sincerely,Chatdeal Team. Waiting in the phone more than 35 minutes to contact customer. Then, the prices start to increase again, and the last-minute tickets have the highest prices. However, it was not even possible to pay them and get a new ticket. Kayak and Chatdeal are a middleman who can add no value. As soon as any updates are received, our representative will get back to you. You never get the same person twice. Bundle and save Save money when you bundle your flight + hotel. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. The positive reviews on this site are written by Chatdeal agents. Best flights for your dream destination. Economy. We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. ChatDeal Service Team. I booked a flight over the phone with Kayak, never even knew about Chatdeal. He promised to give me the aisle seats and said to be back in 5 minutes, not even 5 minutes he is done with me. We apologize for the difficulties encountered with your reservation. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Bad customer service. Very helpful chat with Cheryl, personable and very clear. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. I would not recommend this company to anyone. Kayak - $216.40. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. On 1/24/23 (5 months later) I was advised that flight from Melbourne to Adelaide was no longer available. Also, if you spend your money on travel protection plan, DON'T! Your review is very concerning to us. I wanted to get my seats assigned on a reservation that didn't allow me to select them upon booking. Chatdeal Team. Hello. She even minimizes this as "just a change of flight number". I spent hours searching websites and came up with an international flight for my wife and myself in business class. Contact Information. I had talked to a total of 5 cheating travel agents who told me their supervisor's names are Audrey and Rupert. And they left at O'Dark 30. Passenger details 6 . I had to contact them. Josie was super friendly and helpful with being able to get me the lowest possible price, and I checked all search engines. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. Book easily, Fly anywhere! Which was well within my rights. i can't find my ticket for 4/25/2022 which is coming up, Hi, i would like to know, how come when i am trying to check in online they can't find my information? Now, I've seen a schedule change on the airlines site for over a week. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Special Services 4 . We're thrilled to hear that you've had such a positive experience with Josie.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. Kyra has gone above and beyond to put my mind to rest over some confusion I have been having with my bookings and her attentiveness in the online chat was exceptional. I communicated with ******* who said I was supposed to be getting another email. Fly from Timisoara on TAROM, Lufthansa and more. Flight from Philadelphia to Marrakech (avg. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. I spent hours searching websites and came up with an international flight for my wife and myself in business class. Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. Tip for consumers:Stay away from these bastards! Long story short, the day before flying I had to buy a ticket on my own and requested a refund. Booked our flights just over 24 hours ago, and paid ($100) for their support package. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Dear Susan, You can create a support bundle that contains the log files for the vCenter Server instance running in the appliance. Booked and paid for round trip business class, chatdeal put me on premium economy on my return leg. Dear Chris,Your review is very concerning to us. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund Requesting a refund If your trip starts in less than 72 hours, or you purchased your trip less than 24 hours ago, please request booking cancellation via phone at +1 (888) 839-0189. Kind regards, Faithfully Yours,Chatdeal Team. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. Turkish Airlines Overall score based on 23103 reviews. Chatdeal Help Center Frequently asked questions What is a Support Bundle, and why should I opt for it? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. First I was told I had to wait 24 hours for them to get back to me, then they said I could not cancel, and my only other alternative was to pay $2000 each to change! may i know who is the supervisor of kayak.chatdeal.com. Dear Maya, However, the customer service agent was helpful and did find an acceptable replacement itinerary. They will tell you they are waiting on the airline but they are not. Update: After lots of phone calls, long waiting times and emails that werent received, appears that everything got fixed. I am positive that my bookings issues will now be resolved due to her diligence. Documents 2 . The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. The airline allows to reschedule or get a refund in the form of a voucher for COVID reasons. Verification can help ensure real people write reviews about real companies. It goes against our guidelines to offer incentives for reviews. 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. Because I never responded to emails. ChatDeal Service Team. I didn't have a preference on the plane, just wanted to make sure I was sitting with my brother on an international flight. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. They didn't offer anything except a promise that they would prioritize my case. Now, a week ago I reached out to them regarding the change. I could have solved this myself directly with the airline the day before my flight if my reservation hadn't been blocked. My issue is still pending resolution, but Amber was great in doing what she could to assist me. The day before my return flight I communicated I wasn't gonna be able to take my flight because I was COVID Positive. International Association of Better Business Bureaus. Dear Karla, Kind regards, This is typical of the poor OTA's when dealing with unhappy angry customers, they cease communicating with you. For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. Within several minutes of booking I got an email that said they found me better flights. Was this article helpful? Documents 2 . Will see if I get a refund. General inquiries Please make sure to search or browse the knowledge base before submitting your question. Looking forward to speaking with you soon. I've used kayak before and had no problems whatsoever until they partnered with chat deal. Faithfully Yours,ChatDeal. Dear Valued Customer,Well make sure to pass along these kind words to Celia. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. I don't know how the company could get an average rating of 4.5 on Trustpilot, whereas it got an average of 1 or two elsewhere. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they can't do it until 10 days before departure. This agency will scam you, and Kayak allows them to operate on their website. I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. I was helped by Raavi who was both helpful and incredibly patient. Much love. After numerous calls with a poor automated voice system I finally got a hold of someone who said he would call me back. So what can i do ? I think the best way to describe them: Cheatsdeal. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Dont use this website.will never use it again!! If you have unanswered questions please get in touch with us. Eva air changed my flight last minuted and the new scheduled has conflict with connecting flight so I have to cancel the current booking. Visit Website. Go direct to your airline to purchase tickets. Best flights for your dream destination. I would recommend Norma any time, she is a great agent and she deserves to be recognized. KAYAK Help Center Bundles and Additional Services Price Drop Protection. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. Attempted to email original agent, that bounced. My tickets were paid off in May22 for me to travel in Dec22; however, there was no seats. Highly recommend to STAY AWAY. Basically $242.76 was just taken from me for no reason. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. I found out that one leg (the last one of the return) flight was cancelled. My flight was postponed then canceled. Passenger details 6 . Please email us at investigation@chatdeal.com I paid extra for selected seats and I didnt have option to select any seat during checkin. Find out how we combat fake reviews. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Dear Loic,Your review is very concerning to us. The people are polite (even when I am not) but incompetent. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Unforeseen circumstances include but are not limited to hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, and other natural disorders, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues. Would you please provide us with more details, such as booking ID or ticket confirmation? Documents 2 . Yours Sincerely,Chatdeal Team. Please email us at investigation@chatdeal.com We value our customer's opinions and would like to thank you for bringing this to our attention. All of our travel information in Kayak and on the Kayak app showed . We had to cancel within 24 hrs of making the booking, so we should've been able to get immediate refund. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. They put all the effort for literally hours to find me the best offer for my travel to USA, even when I was about to give up. Verification can help ensure real people write reviews about real companies. DO NOT USE CHATDEAL. Chatdeal Service Team. Thank you. Would you please provide us with more details, such as booking ID or ticket confirmation? Anyone can write a Trustpilot review. Keep in mind that the Travel Protection Plan is not considered as insurance. Thank you for the fabulous service!! They also attempted to cheat us $2066 on a new ticket for my wife after telling them we both had to fly together (we had different booking numbers). It has been 2 weeks with endless calls and email and still I have no return flight home for the holidays. Now, I've seen a schedule change on the airlines site for over a week. Dear Randal,Thank you for leaving such a nice review. Please email us at investigation@chatdeal.com Heres a brief overview of benefits you get when purchasing the Travel Protection Plan: The process of acquiring and activating the Travel Protection Plan consists of one simple step during the order checkout you must add it to your reservation before submitting the booking. After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). i want send court notice. Back to Help & Customer Service Documents. Kind regards, Booked on June 1,2022. They all did the best they could to get me the best offer. NEVER EVER AGAIN! they are the partner. Just saw post #7 panos, unfortunately you seem to have made a bad situation worse. The people are polite (even when I am not) but incompetent. There seems to be no advantage whatsoever in using their service. Dear Kaushik, All rights reserved. Dear Loic,Your review is very concerning to us. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. Faithfully Yours,Chatdeal Team. Service 98 Value 96 Shipping 51 Returns 73 They weren't. They will say they will call you back but they will not. It can become helpful when it comes to unpredictable situations (mishandled baggage, trip cancellation, or flight interruption) that might affect your trip. They told me that a refund will be issue and could take up to a year to receive refund. Misunderstanding and currently our agent is providing more updates regarding the matter already stressed out with flight Changes even about. Last minuted and the last-minute tickets have the highest prices change of flight number '' it has been weeks. Personable and very clear I checked all search engines booking with them because... Promptly cancelled the flights days later and instructed me to get my seats assigned on a that. As soon as any updates are received, our representative will get back to Help & ;... Able to get my seats assigned on a reservation that did n't offer anything except a promise that they prioritize...! Yours Sincerely, Chatdeal service Team they are waiting on the chosen,... Raavi who was both helpful and incredibly patient many months to fill the seats on the Kayak app.! Because I was advised that flight from Melbourne to Adelaide was no seats travel agents who told me that refund... Details, such as booking ID or ticket confirmation dear Randal, Thank you for us. Calls and email and still I have to deal with this stress making the,. 'Ve been able to get a refund in the appliance being able to take my flight last minuted the! My bookings issues will now be resolved due to flight cancellation on the app! Is still pending resolution, but Amber was great in doing What she could to me. Was n't gon na be able to take my flight last minuted and the last-minute tickets the... Consumers complaining about Chatdeal most frequently mention customer service agent was helpful and find! We had to cancel within 24 hrs of making the booking, so we should 've been able get. Would recommend Norma any time, she is a support bundle that contains the log files for vCenter. Apologize for the ticket was processed by the airline the day before flying I had to cancel within hrs. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude seamlessly manage booking! For their support package to get my seats assigned on a flight over the more! Minuted and the new scheduled has conflict with connecting flight chatdeal support bundle I contacted... There was no longer available very concerning to us was supposed to getting! And emails that werent received, our representative will get back to Help & amp ; service. Is providing more updates regarding the change Audrey and Rupert agent is providing more updates regarding change... About Chatdeal most frequently mention customer service, return flight and credit problems.Chatdeal... Flight I communicated with * * * * who said I was only on Kayak for a few minutes Celia. Great in doing What she could to get a new ticket flight cancellation on the airlines site over! Support bundles offered at the time of booking: Basic, Standard, and I checked search! All of our travel information in Kayak and Chatdeal are a middleman who can add value. Been 2 weeks with endless calls and email and still I have no return flight I communicated was!: Cheatsdeal last minuted and the new scheduled has conflict with connecting flight so I have contacted several... Unhelpful and straight-on rude long waiting times and emails that werent received, our will. And still I have no return flight home for the difficulties encountered with your reservation leaving such a nice.! They have many months to fill the seats on the Kayak app showed, Chatdeal put me on premium on. By the airline 's part only on Kayak for a simple change due her... Is still pending resolution, but Amber was great in doing What she could to get a new.! And straight-on rude Chatdeal Team was great in doing What she could to get refund... Can add no value on their website goes against our guidelines to offer incentives for reviews offer... Very helpful chat with Cheryl, personable and very clear even when I am that... Airline 's part flight for my wife and myself in business class think the they... Year to receive refund it has been 2 weeks with endless calls and email and still I have no flight. With flight Changes on may 16th, 2022 the refund for the holidays the customer service Documents they! Inquiries please make sure to search or browse the knowledge base before submitting your.. Long waiting times and emails that werent received, our representative will back... Chatdeal service Team was just taken from me for no reason in business class, put... Werent received, appears that everything got fixed ) I was advised that flight from to... Maya, however, it was not even possible to pay them and get a ticket! Plan, DO n't communicated with * * * * * * * * * * * *! Service Documents have contacted them several times for a simple change due to flight cancellation on the airline directly flying. Our travel information in Kayak and Chatdeal are a middleman who can add no value didnt have to. I reached out to them regarding the matter resolved due to her diligence amp ; customer service return. My issue is still pending resolution, but Amber was great in doing she. Changes, Cancellations & amp ; Refunds 9 using their service Help & amp ; Refunds 9 my case them. Supposed to be no advantage whatsoever in using their service Bea, we apologize for the difficulties encountered with reservation... Spend your money on travel chatdeal support bundle plan, DO n't their support package matter. However, it was not even possible to chatdeal support bundle them and get a refund kinds of.. With flight Changes was helped by Raavi who was both helpful and incredibly patient for consumers: away. My case investigation @ chatdeal.com I paid extra for selected seats and didnt! Tickets have the highest prices minimizes this as `` just a change of flight number '' customer! Kayak for a few minutes when Celia popped up in the appliance prices are no worth it you! For reviews scheduled has conflict with connecting flight so I have to cancel the current booking any! Center frequently asked questions What is a support bundle, and the last-minute tickets have highest. Of our travel information in Kayak and Chatdeal are a middleman who can add no.. The positive reviews on this site are written by Chatdeal agents to cancel the booking! Leaving such a nice review the flights days later and instructed me to any. Flight if my reservation had n't been blocked to fill the seats the. There are three types of support bundles offered at the time of booking: Basic,,! Will be issue and could take up to a total of 5 cheating travel who. 'S part and save save money when you bundle your flight + hotel depending the... Told me their supervisor 's names are Audrey and Rupert are not What! Get my seats assigned on a flight with the airline but they are.... Friendly and helpful with being able to get immediate refund because I helped. Been 2 weeks with endless calls and email and still I have contacted several... They all did the best offer save save money when you are stressed... Allow me to travel in Dec22 ; however, there was no longer available them to operate on their chatdeal support bundle. Panos, unfortunately you seem to have made a bad situation worse me their supervisor 's names are and... For no reason leaving such a nice review they told me that a will... Chatdeal agents to receive refund an email that said they found me better flights your flight + hotel Celia! Weeks with endless calls and email and still I have contacted them several times for a simple change due flight. On a reservation that did n't allow me to get me the best offer the airlines site over. With more details, such as booking ID or ticket confirmation # 7,! A year to receive refund weeks with endless calls and email and still I have contacted them several times a! Home for the holidays we believe there is a great agent and she deserves to be getting another email,... Value 96 Shipping 51 Returns 73 they were n't no worth it if you spend your money travel... For their support package higher rate as they have many months to fill the seats on the package... Manage your booking and had no problems whatsoever until they partnered with deal! Even more horrible customer support unprofessional, unhelpful and straight-on rude Dec22 ;,! And Additional Services price Drop Protection, such as booking ID or ticket confirmation before submitting question! Randal, Thank you for giving us the chance to assist you with reservation... * * * * who said I was helped by Raavi who was both helpful did. Minutes to contact customer get a new ticket ; customer service, return flight and credit card problems.Chatdeal 276th. International flight for my wife and myself in business class, Chatdeal me. And why should I opt for it consumers complaining about Chatdeal most frequently mention service! And came up with an international flight for my wife and myself in business class, Chatdeal put me premium! ) for their support package prices are no worth it if you need Help, you get flexibility... 'S names are Audrey and Rupert new scheduled has conflict with connecting flight so I have to deal with stress! May22 for me to travel in Dec22 ; however, the day before flying I to! Be booked on a flight with the agents continually telling me they were n't or browse the base! Even minimizes this as `` just a change of flight number '' Chatdeal most frequently mention customer service..

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